Booking Officer

3 days ago

Quezon City, National Capital Region, Philippines Discover Group of Travel Services Inc. Full time ₱250,000 - ₱600,000 per year

Client Interaction:

  • Assist clients in planning and booking travel arrangements, including flights, accommodations, transportation, and activities.
  • Provide accurate and up-to-date information regarding travel options, prices, and availability.
  • Address client inquiries, requests, and concerns professionally and promptly.

Booking Management:

  • Make and confirm travel reservations using booking systems and online platforms.
  • Ensure all booking details, itineraries, and documents are accurate and complete.
  • Monitor and manage booking changes, cancellations, and refunds as necessary

Coordination:

  • Collaborate with airlines, hotels, car rental agencies, and other travel providers to secure reservations and negotiate rates.
  • Coordinate complex itineraries, group bookings, and special requests.
  • Arrange necessary travel documents, visas, and travel insurance.
  • Participate in team meetings and contribute to process improvement discussions.

Documentation and Reporting:

  • Maintain organized records of bookings, client information, and payment transactions.
  • Generate and provide travel itineraries, invoices, and confirmations to clients. Prepare reports on booking trends, revenue, and client feedback.

Problem Resolution:

  • Address and resolve booking issues, flight delays, and travel emergencies. Assist clients with rebooking in case of cancellations or changes in travel plans.

Customer Education:

  • Educate clients on travel restrictions, visa requirements, and health and safety guidelines.
  • Offer travel tips and recommendations to enhance their travel experiences.

Ad Hoc Activities:

  • Assist with marketing initiatives, including promoting special travel packages and offers.
  • Attend training sessions to stay updated on industry trends and product knowledge.
  • Bachelor's degree in Business, Tourism Management, Hospitality or a related field preferred.
  • Strong organizational skills with a keen attention to detail.
  • Excellent communication and interpersonal skills to engage effectively with clients and vendors.
  • Ability to handle inquiries and resolve issues efficiently and professionally.
  • Understanding of travel arrangements, including flights, accommodations, and transportation logistics.
  • Strong problem-solving skills with the ability to remain calm under pressure.
  • A customer-focused mindset with a commitment to providing excellent service.
  • Flexibility and adaptability to manage changing priorities and client needs.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with generating reports and maintaining documentation.

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