Booking Officer 1

12 hours ago

Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱300,000 - ₱450,000 per year

Key Tasks and Responsibilities:

Client Interaction:

  • Assist clients in planning and booking travel arrangements, including flights, accommodations, transportation, and activities.
  • Provide accurate and up-to-date information regarding travel options, prices, and availability.
  • Address client inquiries, requests, and concerns professionally and promptly.

Booking Management:

  • Make and confirm travel reservations using booking systems and online platforms.
  • Ensure all booking details, itineraries, and documents are accurate and complete.
  • Monitor and manage booking changes, cancellations, and refunds as necessary

Coordination:

  • Collaborate with airlines, hotels, car rental agencies, and other travel providers to secure reservations and negotiate rates.
  • Coordinate complex itineraries, group bookings, and special requests.
  • Arrange necessary travel documents, visas, and travel insurance.
  • Participate in team meetings and contribute to process improvement discussions.

Documentation and Reporting:

  • Maintain organized records of bookings, client information, and payment transactions.
  • Generate and provide travel itineraries, invoices, and confirmations to clients. Prepare reports on booking trends, revenue, and client feedback.

Problem Resolution:

  • Address and resolve booking issues, flight delays, and travel emergencies. Assist clients with rebooking in case of cancellations or changes in travel plans.

Customer Education:

  • Educate clients on travel restrictions, visa requirements, and health and safety guidelines.
  • Offer travel tips and recommendations to enhance their travel experiences.

Job Types: Full-time, Permanent

Work Location: In person

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