Operations Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Implement and manage a system reconciliation service offered to company clients. Identifies and investigates out-of-reconciliation conditions work closely with other support teams to perform root cause analysis, implementing action plans for resolution. Initiates data fixes or other related actions to bring the system back to full reconciliation. Participates in internal payment system or client meetings as may be necessary to discuss and agree action plans to address out-of-reconciliation conditions.

What Part Will You Play?

• Extracts and compiles financial data and produces daily / weekly reconciliation reports for the assigned clients based on the provided report templates. Supports more experienced analysts in the production of weekly reports detailing potential financial impacts due to delays in addressing out-of-reconciliation issues.
• Compiles and prepares data for more experienced analysts to complete the root case analysis required to mitigate identified reconciliation process or transactional data issues. Assists with the root cause analysis as directed.
• Identifies possible basic out-of-reconciliation issues and assists more experienced analysts with the resolution of process and / or transactional data issues identified. Drafts communications to the client with regard to the status of identified client related issues.
• Assists with and begins to understand developed processes and / or system changes and the implementation of changes to all internal and external systems that impact the reconciliation process.
• Finalizes the internal forms and paperwork for issues to the helpdesk and the tracks status through resolution. Maintains a history of financial reporting and makes it available to senior management.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp
• Knowledge and experience of financial reconciliation, preferably within the financial industry

Preferred Qualifications

• Bachelor's Degree
• Finance, Banking, IT or equivalent
• Typically Minimum 4 Years Relevant Exp
• Basic knowledge and experience of financial reconciliation, preferably within the financial industry
• International candidates qualified in London Chamber of Commerce and Industry (LCCI) Higher Accounting.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Microsoft Office Excel - Knowledge of macros, pivot tables and other advanced features of Excel
• Auditing - Knowledge of financial audit rules and processes
• Book Keeping - Knowledge of bookkeeping rules and processes

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact