Implementation Engineer

2 weeks ago

Manila, National Capital Region, Philippines TECEZE Full time ₱30,000 - ₱60,000 per year

Job Summary:
We are looking for a highly skilled and motivated Presales Implementation Engineer with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in working with customers to understand their requirements, assisting in the presales process, and ensuring smooth implementation of security solutions. Key Responsibilities:


• Collaborate with sales and technical teams to understand customer requirements and translate them into technical solutions.
• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution presentations for customers.


• Design and implement security solutions, including MDM, RMM, and Patch Management tools, based on customer needs and business goals.


• Provide technical guidance and advice to clients during the presales cycle.


• Assist in creating and customizing proposals, responses to RFPs, and technical documentation.


• Work closely with customers and internal teams to ensure successful deployments, configurations, and implementations of cybersecurity products.


• Troubleshoot and resolve technical issues during presales and post-sales phases.


• Stay updated with the latest trends and advancements in the cybersecurity domain, particularly related to MDM, RMM, and Patch Management.


• Support clients in managing and securing devices, networks, and endpoints.


• Maintain high levels of customer satisfaction by ensuring timely and efficient implementation of solutions. Required Skills & Qualifications:


• 2-5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.


• Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.


• Experience with deploying, configuring, and supporting MDM solutions such as AirWatch, MobileIron, or Microsoft Intune.


• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.


• Hands-on experience in presales activities, including customer engagements, presentations, and demos.
• Strong communication skills with the ability to articulate complex technical concepts to non-technical audiences.


• Ability to manage customer expectations, solve problems quickly, and work under pressure.


• Basic understanding of network security, endpoint protection, and IT infrastructure.


• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
Desired Skills:


• Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.


• Experience in network security and endpoint management.


• Knowledge of cloud security concepts and technologies

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