Implementation Associate, Customer Solution Management

2 weeks ago

Manila, National Capital Region, Philippines Avature Full time ₱300,000 - ₱600,000 per year

Remote position open to candidates located near Manila.

Avature is a highly customizable platform and is used by many different businesses for a variety of purposes. As an Implementation Associate, you'd perform a key role in maintaining long-lasting customer relationships by understanding each client's needs and how our products can be tailored to them.

Your challenges and objectives:

  • Profoundly understand the potential uses of our platform to fulfill customer needs.
  • Collaborate with the account manager to build strong customer relationships by being attentive to their requirements.
  • Add value to each customer's configuration by understanding their specific needs.
  • Prioritize assignments and develop a clear vision of their context to keep your workload organized and relevant.

Your day-to-day activities:

  • Meet with account managers to understand the scope and time frames of each assignment.
  • Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way.
  • Help configure customized Avature solutions by:
  • Moving configurations from test environments to production.
  • Analyzing and creating relevant reports.
  • Running QA tests to ensure everything works as expected.

About you:

  • Permanent residency in Philippines.
  • Good analytical skills.
  • Great communicator.
  • Interested in technology.
  • Advanced education is valued.

About us:

Avature is a market leading enterprise SaaS Solution provider for global talent acquisition and talent management. We have a strong commitment to high quality engineering and customer service and are recognized innovators in the very large company market. We currently work with over 650 companies worldwide, including 110 of the Fortune 500, all of the Big Four consulting firms, the largest banks and manufacturers in the world, and five governments.

We design, build, implement, and support our product ourselves. With 26 releases a year and a strong commitment to innovation and quality engineering, our private cloud platform has become the product choice for the very large global organization.

At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We offer a career development program that supports continuous learning and thoughtful leadership, and that meaningfully impacts each individual's professional trajectory.

What we offer:

  • A fast-paced, energetic, and engaging environment.
  • Work remotely.
  • Competitive salary, with one review a year.
  • Permanent contract.
  • 15 vacation days a year.
  • HMO - Health insurance provided.
  • Four days a year to attend events related to professional development.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.

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