Collections agent

11 hours ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

JOB SUMMARY:

  • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
  • Collaborate with other departments to ensure customer satisfaction/expedited issue resolution
  • Resolve customer issues and complaints concerning billing
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

RESPONSIBILITIES:

*

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy (Helpful, but not required)

Requirements

  • Must speak and write English fluently

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