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Back office support
2 weeks ago
- Check & respond to Sales Portal website.
- Respond via email on Parts Enquiries such as Parts availabilities, Lead Time, Parts weight information.
- Process order received from distributors/customers including order entry into RPMS system, issue D/O, etc.
- Process back orders to HQ
- Process manual purchase orders and liaise shipping instructions to other vendors like Europe, America, Thailand, Indonesia, China, etc.
- Coordinate shipping instructions and shipments with Warehouse Department, Logistics Team, and HQ.
- Prepare certificates required for shipments.
- Liaise with Finance Department on payments to be made to HQ/vendors and from customers.
- Follow up on all outstanding payments from distributors/customers.
- Investigate claims made by distributors for any shortages, mis-supply, defective parts, etc.
- Issue credit note, debit note and sales credit upon receiving approval from superior on the claims received.
- Assist with the handling of incoming telephone calls.
- Prepare orders, sales and monthly reports and graphs where necessary.
- Handling Letter of Credit requirement
Additional Job Description for Middle East Operation
- To process orders received from Middle East distributors in two (2) different linked systems environments.
- Prepare manual documents required for packing of orders and liaise with Middle East external warehouse for cargo readiness.
- Generate documents in system for shipping out of goods to customers.
- Monitor and do system receiving for all incoming parts stock to Middle East Warehouse.
- Monitor all the orders in both (2) system environments that need to be ready as per the daily schedule.
- Prepare all necessary files and information required by forwarders/distributors for their orders.
Job Types: Full-time, Permanent
Benefits:
- Paid training
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Work Location: In person
