Customer Service Associate

21 hours ago

Makati City, National Capital Region, Philippines CBRE Full time $40,000 - $60,000 per year

About the Role: As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

  • Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns.
  • Dispatch service request work orders for completion by vendors.
  • Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently.
  • Contact the customer for information and communicate the steps in the work order process.
  • Run, review, and distribute various customer service reports, as necessary.
  • Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Organizational skills with an advanced inquisitive mindset.
  • Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Company Perks and Benefits:
  • Government Mandated Benefits
  • Hybrid Work Setup
  • Paid Leaves (15 SL and 15 VL annually)
  • HMO with up to three free dependents
  • Life Insurance
  • Annual Performance Bonus

Why CBRE Business Services Organization (BSO):

  • When you join CBRE Business Services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
  • At CBRE- Business services Organization (BSO), Our ambition is for growth plan creating the space for dynamic colleagues to build a non-linear career path.
  • CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

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