Customer Service Associate

3 days ago

Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱150,000 - ₱250,000 per year

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
  • Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide a resolution to the customer
  • Listen attentively to customer needs and concerns, demonstrate empathy while maximizing the opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work, including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document, and retrieve information in the call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Candidate Profile

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbal
  • Dependable with strong attention to detail
  • Skilled in multitasking, including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high-production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines First Life Financial Co. Inc. Full time ₱312,000 per year

    We're Hiring: Customer Service AssociateLocation: Makati City, Metro ManilaEmployment Type: Full-TimeAt First Life Financial Co., Inc., we are dedicated to providing policyholders with reliable service and care. We are on the lookout for a Customer Service Associate who can support clients with their insurance needs while ensuring a smooth and professional...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Active Group Full time ₱600,000 - ₱1,200,000 per year

    Key Objective:The Customer Service Associate will be responsible for providing exceptionalcustomer service to clients. They will be the first point of contact for customers whohave questions or concerns about the company's products or services. The idealcandidate should have excellent communication skills, be able to multitask, and becomfortable working in a...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Active Realty and Development Corporation Full time ₱150,000 - ₱250,000 per year

    Key Objective: The Customer Service Associate will be responsible for providing exceptionalcustomer service to clients. They will be the first point of contact for customers whohave questions or concerns about the company's products or services. The idealcandidate should have excellent communication skills, be able to multitask, and becomfortable working in...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Cooee Inc Full time ₱180,000 - ₱360,000 per year

    Cooee Inc is hiring a Full time Customer Service Associate role in Makati, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: Morning1 year of relevant work experience required for this roleExpected salary: ₱15,000 - ₱25,000 per monthCustomer...

  • Customer Service Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking for fresh graduates and entry level candidates (up to 3 years experience) who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for...

  • Customer Service Associate

    1 day ago

    Makati City, National Capital Region, Philippines Cost U Less, Inc. Full time ₱360,000 - ₱480,000 per year

    Cost U Less Incorporated is a leading provider of interior finishes and furniture, catering to various interior needs. With a strong presence in the market for over 16 years, Cost U Less has been the go-to supplier of office and restaurant furniture in the Philippines.Our growing company is hiring for Customer Service Associates. Please review the list of...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱250,000 - ₱450,000 per year

    Customer Service Associate (Retail Account)DAYSHIFT |Fulltime | Makati (Full Onsite)Start Immediately Grow With UsWere looking forfresh graduates and entry level candidates (up to 5 years experience)who are eager to learn, grow, and build their career in customer service.Strong interest in customer service (preferred)Confident English communication for phone...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

    Hey there Are you a talented and driven individual looking for an awesome opportunity in customer service? Probe CX is growing its team in Makati City, Metro Manila, and we're on the lookout for passionate Customer Service Associates to provide top-notch support to our amazing clients. Come join our dynamic team and grow with us We are on the lookout for...

  • Customer Service Associate

    1 day ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per year

    Are you a talented and driven individual looking for an opportunity in customer service? Probe CX is expanding its team in Makati City, Metro Manila, and we're seeking passionate Customer Service Associates to deliver exceptional support to our valued clients. Join our dynamic team and grow with usWe are on the lookout for candidates who are:At least high...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Anchor Land Holdings Inc. Full time ₱600,000 - ₱1,200,000 per year

    ​The Customer Service Associate is responsible for handling transactions and reports to clients by coordinating with the related parties. Prepares correspondences, mailers, as well as updates to clients and attends to On-line and / or telephone inquiries.QUALIFICATIONS:Candidate must possess at least Bachelor's/College Degree in Business...