Assistant Retail Operation Manager

4 days ago

Quezon City, National Capital Region, Philippines MIKANA Full time ₱1 - ₱2 per year

Key Responsibilities:

  1. Strategic Leadership & Sales Management

  2. Develop and implement sales strategies and forecasts to achieve company targets.

  3. Analyze sales performance data across all branches and create action plans for growth.
  4. Oversee the three sections of the retail department Store Development & Brand Activation (new store openings, events, exhibits).
  5. Store Operations (daily operations of all branches, customer service standards).

  6. Inventory Control (stock health, replenishment, liquidation)

  7. Team Management & Development

  8. Directly manage and mentor Area Managers and Store Managers

  9. Resolve manpower issues including performance management and conflict resolution
  10. Develop and deliver comprehensive training programs covering:
  11. Brand standards and product knowledge
  12. Store operation SOPS
  13. Sales techniques and customer service excellence

  14. Conduct regular performance reviews and create development plans for management staff.

  15. Operational Excellence

  16. Ensure consistent implementation of operational standards and SOPs across al stores.

  17. Monitor and improve store presentation, visual merchandising, and customer experience.
  18. Address operational challenges and implement effective solutions in real-time.

  19. Conduct regular store visits to assess operations and provide hands-on coaching.

  20. Cross-Functional Coordination

  21. Collaborate with Inventory Control team to maintain optimal stock levels and minimize shrinkage.

  22. Work with Store Development team on new store openings and brand activation events. Liaise with HR on recruitment, training, and employee relations matters.

  23. Partner with Marketing on promotional activities and in-store campaigns.

  24. Performance Analysis & Reporting

  25. Prepare regular performance reports for senior management.

  26. Monitor key metrics: sales vs. target, inventory turnover, staff productivity, customer satisfaction.
  27. Identify trends and opportunities for operational improvements.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • 5+ years of retail management experience, including multi-store responsibility.
  • Proven experience in sales forecasting, strategy development, and team management Strong background in retail training and development
  • Excellent problem-solving skills with experience resolving complex operational issues Willingness to travel extensively to different store locations
  • Preferably can start ASAP.

Ideal Candidate:

  • Experience in managing store openings and brand activation events
  • Knowledge of inventory control principles and retail math
  • Strong leadership presence with ability to motivate and develop teams
  • Excellent communication and interpersonal skills
  • Proficient in Google Workspace and retail management systems

Job Type: Full-time

Benefits:

  • Paid training
  • Pay raise

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Retail Management: 5 years (Required)

Work Location: In person

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