Collections Specialist
2 days ago
Location: Onsite – McKinley, Taguig
Schedule: Monday to Saturday, 8:00 AM – 5:00 PM (Dayshift)
Compensation: ₱24,200/month (₱18,200 basic + ₱6,000 incentive)
Qualifications
- High school graduate
- 1+ year experience in collections, credit control, or related field
- Strong negotiation & communication skills
- Knowledge of debt collection processes and risk management
- Proficient in CRM systems; detail-oriented and customer-focused
About the Role
As a Collections Specialist, you'll manage overdue accounts, reach out to customers, resolve billing issues, and negotiate payment arrangements—all with professionalism and empathy. You'll play a key role in maintaining strong customer relationships while ensuring timely recovery of accounts.
What You'll Do
- Contact customers via phone, email, or SMS and negotiate repayment plans
- Handle disputes and escalate complex cases when needed
- Manage customer portfolios and maintain accurate records
- Coordinate with internal teams to improve recovery efficiency
Why You'll Love This Job
- Work onsite in a professional, collaborative environment
- Gain hands-on experience in collections and customer engagement
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