Debt Collection Team Leader

24 hours ago

Fort Bonifacio, National Capital Region, Philippines Cash-Express Philippines Financing Inc. Full time ₱40,000 - ₱1,200,000 per year

OFFICE LOCATION: Fort Bonifacio Taguig

About Us: Cash-Express Philippines Financing Inc. ambitious company, one of the leading in the online lending industry. Our mission is to create opportunities for our clients, partners, employees, and society — to achieve prosperity and a brighter financial future.

Job Description:

We are looking for a competent Debt Collection Team Leader to contact clients and collect outstanding payments. You will need to strike a balance between maintaining trustful relationships and ensuring timely payments. Our Team Lead should demonstrate professionalism, trustworthiness, excellent communication and negotiation skills, and the ability to work independently.

Key Responsibilities:

  • Review open accounts for collection efforts;
  • Make outbound collection Calls, SMS, Viber, Whatsapp, Email, and Auto Dialer in a professional manner while maintaining and improving client relations;
  • Resolve client payment concerns and address accounts receivable delinquency in a timely manner;
  • Collect customer payments in accordance with due dates;
  • Identify issues contributing to account delinquency and discuss with the Collection Team- Review and monitor assigned accounts and applicable collection reports;
  • Provide timely follow-ups on payment arrangements.

Requirements:

  • Excellent negotiation and communication skills (both English and Filipino; knowledge of other local languages is a plus);
  • Communicative, proactive, and willing to learn- Proficiency in MS Office programs;
  • Strong sense of responsibility and result orientation.

Work Schedule:

  • 5 days work schedule, Monday to Friday;
  • 8-hour day shift.

Benefits:

  • Competitive salary with an uncapped bonus system;
  • 13th month pay;
  • Performance bonus;
  • Paid training;
  • Opportunities for promotion and career growth;
  • Promotion to permanent employee;
  • Staff meals allowance;
  • TOP Collectors monthly lunch out;
  • Friendly team, mentorship, and supportive work environment;
  • Team buildings, contests, and trainings covered by the company.

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