Business Partner Management Assistant Manager

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Concepcion Business Services, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

Job Description

  • Lead and mentor a team of Business Relationship Leads, ensuring consistent service quality and stakeholder engagement.
  • Provide coaching and guidance on client engagement, issue resolution, and process alignment.
  • Monitor workload distribution and performance across the BR Leads.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Serve as the senior point of contact for high-level stakeholders and escalations across business units and the corporate team
  • Build and maintain executive-level relationships to ensure alignment between FAS and enterprise needs.
  • Facilitate regular service review meetings and governance forums with senior stakeholders.
  • Drive customer experience strategies and initiatives to enhance service delivery outcomes across supported entities.
  • Oversee monitoring and reporting of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client satisfaction.
  • Ensure governance frameworks, escalation protocols, and engagement models are consistently applied by the BR Leads.
  • Partner with service delivery leaders to address systemic service issues or recurring gaps.
  • Identify and implement cost optimization and savings opportunities in collaboration with FAS leadership.
  • Identify cross-functional improvement opportunities based on recurring pain points and stakeholder feedback.
  • Support the design and execution of change initiatives, process enhancements, and automation opportunities
  • Ensure that FAS evolves to meet changing business needs.
  • Collaborate closely with the CMO to ensure alignment and execution of customer success initiatives.
  • Consolidate reports from BR Leads for submission to the Head of FAS and leadership teams.
  • Provide insights and recommendations based on trends in service performance, client feedback, and issue logs.
  • Drive transparency in communication between FAS and its stakeholders.
  • Provide ad-hoc analysis and insights at both strategic and operational levels to support management decision-making.

Minimum Qualifications and Experience

  • Bachelor's Degree in Business, Finance, Accounting, or related field (Master's preferred)
  • Minimum 8–10 years' experience in Finance and Accounting Services, Service Delivery, or Relationship Management, with at least 3 years in a leadership role
  • Strong understanding of finance processes (e.g., Record-to-Report, Source-to-Pay, Order-to-Cash)
  • Experience in managing client relationships at corporate leadership level
  • Familiarity with ERP and finance process tools (e.g., SAP, Oracle, NetSuite)
  • Professional certifications (CPA, CMA, ACCA, CIMA, Lean Six Sigma, or equivalent) are an advantage
  • 8–10 years' experience in Business Analysis
  • Proven experience collaborating across multiple functions and levels in the organization

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