Merchant Support Specialist/Lead

2 days ago

Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

Overview:

  • Optimization of merchant support aftersales processes.
  • Merchant Comms Management.
  • In-charge of special handling/support for key accounts/regional key accounts.
  • Oversees team of post-sales associates / project staffs.
  • Transactional & Settlement aftersales concerns fulfillment.

What you will be doing:

  • Identify and address gaps in post-sales processes.
  • Process reviews/recommendations and automation focusing on resolution of transaction processing and settlement crediting related issues.
  • Documentation of aftersales processes.
  • Maintain and regularly update Playbook /Operating Manual/Knowledge Base consolidating transaction processing/settlement processes.
  • Merchant Comms Management (Scheduled and One-time sending).
  • Manage schedule of sending of spiels/advisories for sending to merchants
  • Oversees Merchant Services post-sales team that delivers: Transactional and Settlement Aftersales Concerns fulfillment
  • Will be focusing on major concerns of key accounts which require more focus and attention.
  • Coordination with internal support units (Tech, Ops, Finance/Treasury, Product, Merchant Aftersales Support Team, etc) to ensure aftersales requirements are met within SLA.
  • Ensure delivery of merchant's other requests and requirements such as filing of EWT, force posting of voided/expired transactions, settlement report availability, collection and payment of misrouted settlements, etc..
  • Escalate, monitor and help in resolution of issues/delays affecting processing of transactions and settlements of merchants).

What we are looking for:

  • At least 5 years work experience preferably in payments acquiring industry.
  • Knowledge and understanding of internal processes:
  • transaction success/decline drivers
  • merchant transaction and settlement flow
  • customer care

  • Merchant Support Admin

    1 week ago

    Mandaluyong City, National Capital Region, Philippines M and S Business Process Outsourcing Services Full time ₱600,000 - ₱1,200,000 per year

    Merchant Support AdminWe're looking for a full-time Merchant Support Administrator who is a self-starter, organized and is a fast learner to join our team. Our company is growing quickly and there are many opportunities to advance and grow. This will be a remote position that reports to the office in Manila once a month for our team gatherings and the hours...

  • Merchant Onboarding Lead

    4 days ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job briefThe Merchant Onboarding Lead oversees day-to-day operations of the Merchant Onboarding team, ensuring adherence to SLAs and regulatory compliance while enhancing the merchant onboarding experience. The role focuses on reducing merchant churn and fostering a seamless onboarding journeyResponsibilities:1.Team Supervision:Manage and support the...

  • Merchant Support

    2 weeks ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time $104,000 - $130,878 per year

    Join Our Team at Paynamics Technologies Inc.Position: Merchant Support / Customer SupportLocation: Makati, CityWork Set-up: Permanent Hybrid Set-upKey Responsibilities:Track and Monitor Inquiries: Manage and resolve inbound merchant inquiries via phone, email, and messaging applications within service level agreements (SLAs).Non-technical Issue Resolution:...

  • Senior Merchant Services Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

    Overview:The Senior Merchant Services Associate will do the ff functions: Merchant Services, Fraud Handling, Issue Management, Operations, and Compliance.What you will be doing:Day-to-day handling of merchant reviews from investigating team particularly related to Fraud-to-Sales Ratio.Share insights with internal stakeholders to inform decision-making and...

  • Merchant Services Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time ₱900,000 - ₱1,200,000 per year

    What you will be doing:Day-to-day handling of merchant aftersales particularly transaction and settlement validation and reconciliationDelivery of merchant's ad hoc requirements and requestsIdentify issues and process gaps that may affect merchants' transaction acceptance and settlements, and work closely with support teams to address and resolveWhat we are...

  • Merchant Onboarding Analyst

    5 days ago

    Makati City, National Capital Region, Philippines Paynamics Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionPaynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.Job Title: Merchant Onboarding...

  • Merchant Acquisiton Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comworks, Inc. Full time ₱500,000 - ₱1,000,000 per year

    Comworks Inc - This is a leading information communications technology company that provides products and solutions for corporate, home, SME, and consumer markets through its divisions and extensive distribution network. With a nationwide scope and constant drive, we continuously bring new solutions to our markets through the most innovative means.The...

  • Merchant Training Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time ₱70,000 - ₱120,000 per year

    Job Description:Support client and its valued merchants through acceptance drive awareness in store acceptance training, mystery buyers, acceptance memo validation and acceptance manual guide, and stickering collaterals.Conducts basic and intermediate acceptance training for merchant head office, cluster head, store/branch head, and cashier...

  • Senior Product Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Maya Full time $120,000 - $200,000 per year

    About the jobOverview:TheSenior Product SpecialistforEnterprise Onboardingwill lead the strategy, development, and execution of Maya's Enterprise Merchant Onboarding platform. You will drive seamless, compliant, and scalable onboarding experiences for large, SME, and micro merchants, enabling them to activate payment acceptance faster and with less friction....

  • Business Development Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Bershaw Consultancy Full time ₱1,200,000 - ₱2,400,000 per year

    Overview: The Business Development Specialist will be responsible for expanding RUSH's business reach bytapping new enterprise merchants and identifying existing merchant partners with potential opportunitiesfor cross selling and upselling.This role will involve careful strategic planning and positioning in the appropriate markets, orenhancement of RUSH's...