Senior Manager

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Senior Manager], [People Leadership]

In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.

Responsibilities

• Manage 700+ FTEs across different line of businesses

• Manage a team of 3-5 supervisors

• Monitors and manages activities to support service level agreements for Genpact Philippines

• Maintains daily connect with clients and stakeholders

• Conducts root cause analysis of SLA deviations, action plan development and resolution

• Administers entitlement planning and scheduling

• Produces and analyzes daily efficiency reports

• Publish reports required by stakeholders

• Attends centralized or site management meeting, as required

• Supports process improvements, Lean/Six Sigma projects

• Other assigned tasks as required by the business

• Forecast required Head Count for incoming business (Staffing requirement and forecasting)

Qualifications we seek in you

Minimum Qualifications / Skills

• College Graduate / with equivalent experience

• Relevant experience required in WFM Manager

• Excellent comm. skills – Verbal & Written

• Good Excel/Presentation skills

• Good people connect with outstanding PR skills

Preferred Qualifications/ Skills

• Relevant experience required in RTA Manager

• Understanding on sourcing & market / competition

• Eye for detail and quick response time

• Ability to drive compliance & process adherence

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.