Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines Helpware Full time ₱800,000 - ₱1,200,000 per year

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

As a CSR under a healthcare account, you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You will be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Role and Responsibilities:

  • Handle redundant tasks;
  • Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
  • Reaching out to patients to resolve issues preventing their order from processing
  • Partnering with internal and external operational teams to make prescriptions successful
  • Assisting patients with and providing best practices to support their success on Phil's platform
  • Understand complex systems simply and you frequently find creative solutions
  • Understand technology and software applications
  • Can explain difficult and nuanced concepts with simplicity and ease verbally and inwriting
  • Able to demonstrate your ability to disarm others in difficult situations
  • Must be incredible teammate and you build up others

Qualifications:

  • Passion for helping people
  • 1+ year of experience in customer service over phones, email, or live chat
  • Healthcare experience is NOT required, but is a plus
  • Start up experience is a plus
  • Must be ready for a fast-paced and frequently changing environment

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary?

Experience:

  • customer service over phones, email, or live chat: 1 year (Required)

Work Location: In person

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