Customer Service Representative

6 hours ago

Cebu City, Central Visayas, Philippines 1840&Co Full time $104,000 - $130,878 per year

Job Title: Remote Customer Service Representative

Location: Anywhere in the Philippines

Employment Type: Full-Time

Salary: 5 USD per hr

Job Summary:

As we continue to steadily develop, we are looking to add a member to our small corporate team. We consider the ideal candidate to be a self-starter who possesses the right attitude to fit into a dynamic business environment such as ours.

As the Customer Service Representative,  you will be required to provide memorable service to our growing base of customers.

This is a contractual position. The ideal candidate for this role will turn into a long-term position given the need and fit with the company.

Role & Responsibilities (include but are not limited to)
  • Be the primary agent for servicing all subscription-based customers
  • Answer, screen, and follow up with incoming calls, emails, and live chats
  • Respond to customer inquiries and concerns in a professional and timely manner
  • Work with existing database of customers and new customers
  • Drive administrative systems and technology
  • Support other team members as needed
Qualifications
  • Must possess positive and flexible attitude
  • Have strong verbal and written communication skills
  • Ability and preference to work independently with minimum supervision
  • Be comfortable with and/or learning various applications and systems
  • Capable of working on multiple tasks with various deadlines simultaneously
  • Previous customer service, outbound sales and/or call center experience is considered an asset
  • Capable to work on a graveyard shift.
Job Duties
  • Answer incoming customer inquiries
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

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