Technical Services Lead

22 hours ago

Manila, National Capital Region, Philippines Karofi Global Full time $70,000 - $120,000 per year

Field Service Leader

Work Location: Manila, Philippines

1. About KAROFI

Karofi, the number 1 brand in the water purifier industry in Vietnam,
is part of Tecomen Group, established in 2006. Specializing in household products such as water purifiers, hot/cold water dispensers, and air purifiers, Tecomen's flagship brand, Karofi, has become Vietnam's top water purifier brand and operates the largest factory of its kind in Southeast Asia.

Karofi exports to over 50 countries,
with a 36,000 m² facility that produces over 2 million water purifiers and 30 million filters annually. Leveraging advanced technologies like AiOTec and Voice Call, Tecomen reaches more than 10,000 sales points nationwide.

Aiming to rank among the top three global leaders in water and air solutions by 2040
, Tecomen plans to expand R&D into air care and kitchen appliances, launch a larger factory by 2025, and grow Karofi's presence in over 20 countries. The company is committed to collaborating with experts to drive innovation and enhance customer experiences.

Website:

2. Job Description

We are seeking a
Field Service Team Leader
to lead and manage our team of service technicians responsible for the installation, repair, and maintenance of our products at customer sites. The role ensures high-quality service delivery, customer satisfaction, and compliance with company standards.

  • Supervise and coordinate daily activities of field service technicians, including installation, repair, and preventive maintenance.
  • Provide technical guidance and on-the-job training to ensure service quality and safety compliance.
  • Plan and allocate service schedules, monitor progress, and ensure timely completion of tasks.
  • Handle escalated customer issues, ensuring professional resolution and customer satisfaction.
  • Monitor spare parts usage and support inventory control for service operations.
  • Prepare and submit regular service reports to management.
  • Ensure adherence to after-sales service policies and standard operating procedures.

3. Requirements

  • Bachelor's degree or Diploma in Engineering, Electrical/Mechanical Technology, or related field.
  • At least
    3–5 years of experience
    in field service or technical service, with at least 1–2 years in a supervisory/lead role.
  • Strong knowledge of installation, repair, and maintenance of home appliances or related machinery.
  • Good leadership, problem-solving, and communication skills.
  • Ability to work under pressure and manage multiple service requests.
  • Willingness to travel to customer sites when required.

4. Why Join Karofi


• Join the
#1 Water Purifier Brand in Vietnam
, with a proven track record of successfully
exporting products to over 50 countries worldwide
.


•Competitive and flexible income, including a base salary, commission, and bonus.


• Ensuring employee benefits and compliance with the regulations of the country where the employee works.


• The Group operates systematically with R&D, manufacturing, and technical services


• Work alongside a high-quality global team with a shared aspiration to promote the sustainable development of the Karofi brand.

5. Contact for application:


•
Le Thuy Linh – (Ms. Daisy.)


• Talent Acquisition– Karofi Holding.


• Tel/WA/Zalo/Viber: | E-mail: 


• Web:

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperate.

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