Technical Services Lead

3 hours ago


Manila, National Capital Region, Philippines Karofi Global Full time ₱144,000 - ₱1,440,000 per year

Field Service Leader

Work Location: Manila, Philippines

1. About KAROFI

Karofi, the number 1 brand in the water purifier industry in Vietnam,
is part of Tecomen Group, established in 2006. Specializing in household products such as water purifiers, hot/cold water dispensers, and air purifiers, Tecomen's flagship brand, Karofi, has become Vietnam's top water purifier brand and operates the largest factory of its kind in Southeast Asia.

Karofi exports to over 50 countries,
with a 36,000 m² facility that produces over 2 million water purifiers and 30 million filters annually. Leveraging advanced technologies like AiOTec and Voice Call, Tecomen reaches more than 10,000 sales points nationwide.

Aiming to rank among the top three global leaders in water and air solutions by 2040
, Tecomen plans to expand R&D into air care and kitchen appliances, launch a larger factory by 2025, and grow Karofi's presence in over 20 countries. The company is committed to collaborating with experts to drive innovation and enhance customer experiences.

Website:

2. Job Description

We are seeking a
Field Service Team Leader
to lead and manage our team of service technicians responsible for the installation, repair, and maintenance of our products at customer sites. The role ensures high-quality service delivery, customer satisfaction, and compliance with company standards.

  • Supervise and coordinate daily activities of field service technicians, including installation, repair, and preventive maintenance.
  • Provide technical guidance and on-the-job training to ensure service quality and safety compliance.
  • Plan and allocate service schedules, monitor progress, and ensure timely completion of tasks.
  • Handle escalated customer issues, ensuring professional resolution and customer satisfaction.
  • Monitor spare parts usage and support inventory control for service operations.
  • Prepare and submit regular service reports to management.
  • Ensure adherence to after-sales service policies and standard operating procedures.

3. Requirements

  • Bachelor's degree or Diploma in Engineering, Electrical/Mechanical Technology, or related field.
  • At least
    3–5 years of experience
    in field service or technical service, with at least 1–2 years in a supervisory/lead role.
  • Strong knowledge of installation, repair, and maintenance of home appliances or related machinery.
  • Good leadership, problem-solving, and communication skills.
  • Ability to work under pressure and manage multiple service requests.
  • Willingness to travel to customer sites when required.

4. Why Join Karofi


• Join the
#1 Water Purifier Brand in Vietnam
, with a proven track record of successfully
exporting products to over 50 countries worldwide
.


•Competitive and flexible income, including a base salary, commission, and bonus.


• Ensuring employee benefits and compliance with the regulations of the country where the employee works.


• The Group operates systematically with R&D, manufacturing, and technical services


• Work alongside a high-quality global team with a shared aspiration to promote the sustainable development of the Karofi brand.

5. Contact for application:



Le Thuy Linh – (Ms. Daisy.)


• Talent Acquisition– Karofi Holding.


• Tel/WA/Zalo/Viber: | E-mail: 


• Web:

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperate.



  • Manila, National Capital Region, Philippines Pi Energy Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    The role of the Technical Services Lead is to manage the Technical Services activities and lead the engineers to ensure that all of the team's targets are met. This includes coordination with the Business Teams to ensure proper deployment of necessary manpower and support, and completion of projects with accuracy and efficiency. This role includes provision...

  • Technical Lead

    4 weeks ago


    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    About the RoleWe are looking for an experienced Tech Lead to join our Information Technology Group. The role will lead the technical delivery of IT projects, ensuring on-time, within-budget completion while meeting business and compliance requirements.This position requires a highly skilled leader with strong project management expertise, preferably in...

  • Technical Lead

    4 days ago


    Manila, National Capital Region, Philippines Westcon-Comstor Full time ₱1,200,000 - ₱3,600,000 per year

    Company DescriptionWestcon Solutions is a global technology provider and specialist distributor, operating in more than 70 countries. The company connects the world's leading IT vendors with a network of technology resellers, systems integrators, and service providers to deliver business value and drive success. With over 30 years of distribution experience,...


  • Manila, National Capital Region, Philippines Planate Management Group Full time

    Planate Management Group South East Asia Corp (PMG SEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations...

  • JAVA Technical Lead

    7 days ago


    Manila, National Capital Region, Philippines Collabera Digital Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionEffective January 1, 2025, Collabera Digital will be fully integrated with Ascendion. Headquartered in New Jersey, Ascendion is a leading provider of AI-first software engineering services. With expertise in applied AI, software engineering, cloud, data, experience design, and talent transformation, Ascendion accelerates innovation for...

  • Data Technical Lead

    2 days ago


    Manila, National Capital Region, Philippines Sun Life Full time ₱1,200,000 - ₱2,400,000 per year

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Manila, National Capital Region, Philippines Indra Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...


  • Manila, National Capital Region, Philippines Indra Full time

    Company DescriptionIndra is one of the leading global defense, aerospace, and technology companies, recognized as a world leader in digital transformation and information technologies in Spain and Latin America through its subsidiary, Minsait. Indra's business model is built on a comprehensive range of proprietary products and innovative approaches, making...


  • Manila, National Capital Region, Philippines Chevron Full time $80,000 - $120,000 per year

    Chevron is accepting online applications for the position ofSoftware Engineering Technical Leadlocated inMakati City, Philippines.Join our TeamChevron invests on its people to build technical and professional competencies through various training opportunities, development programs, mentoring/coaching engagements, and certification courses. All are applied...


  • Manila, National Capital Region, Philippines Hopewind Full time ₱900,000 - ₱1,200,000 per year

    About Hopewind:Hopewind (stock code: is a multinational company headquartered in Shenzhen, China, focusing on the R&D, manufacture, sales, and service of renewable energy & electric drive products, with main products of wind power generation products, photovoltaic generation products, power conversion products, industrial drive products, and electric car...