Retention Agent
5 hours ago
Position: Retention Agent
Company: Acquire Intelligence
Headcount Needed: 10
Salary: ₱35,000 basic monthly
Work Setup: Onsite
Location: Ortigas
About the Role
Acquire Intelligence is looking for Retention Agents who can manage cancellation requests, address customer concerns, and offer effective solutions to retain customers. This role requires strong negotiation, objection handling, and empathy.
Responsibilities
- Manage customer cancellation or dissatisfaction cases
- Identify issues and provide tailored solutions
- Offer product alternatives, upgrades, or retention options
- Maintain high retention/save rates
- Ensure excellent customer experience in every interaction
- Achieve KPIs and follow quality standards
Qualifications
- Minimum 1 year BPO experience
- Experience aligned with Customer Service and Sales program requirements
- Strong communication, persuasion, and problem-solving skills
- Ability to handle objections and think critically
- Amenable to onsite work and shifting hours
- Results-driven and comfortable in performance environments
What We Offer
- ₱35,000 basic monthly salary
- Monthly retention & performance incentives
- HMO coverage and additional benefits
- Opportunities for advancement within Acquire Intelligence
Job Type: Full-time
Pay: Php35,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Experience:
- Retail sales: 1 year (Preferred)
Work Location: In person
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