Retention Specialist

4 hours ago


Ortigas Metro Manila, Philippines Acquire Intelligence Full time ₱600,000 - ₱1,200,000 per year

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun

  • Dayshift
  • HMO with two free dependents on day 1
  • 14th month pay
  • Sick Leave credits are convertible to cash
  • Paid Birthday Leave
  • Competitive Employee Referral Program (ERP).

Why you'll love the campaign

  • With Signing Bonus*
  • Great Culture Top three in Australia's Best Places to Work for three years in a row (2021–2023)
  • Certified Great Place to Work (2024)
  • Consecutive days off
  • Daily incentives and prizes
  • Monthly uncapped commissions
  • Weekly and Monthly RnR (Rewards and Recognition)
  • Prioritising internal growth and promotion
  • Chance to travel overseas as part of our high achiever's program
  • Learning and Development program for career growth
  • Regular sales development training done by an external company
  • Team building events and activities

A Glimpse into Your New Role

You are a Retention Specialist, a champion in your field. As part of the A-Team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

  • Explaining the key benefits with potential client
  • Handling customers objections
  • Meeting and exceeding daily, weekly and monthly KPIs
  • Making outbound / inbound phone calls

In a nutshell, you have won the day when you make customers happy with your best and excellent service

What You'll Bring

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Retention Specialist, you can perform well if you have:

  • At least 2 years of experience in customer retention or driving customer loyalty.
  • Seasoned retention specialists, customer loyalty agents, and Level 3 customer service agents are welcome to apply
  • Good English communication skills.
  • Willing to work onsite.

With a diverse global team working together, we proudly embrace and live by these shared values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life



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