BPO Quality Manager
3 days ago
We are looking for a Quality Assurance Manager. This role centers on managing and enhancing quality standards through coaching, calibration, and detailed analysis, ultimately boosting overall business performance.
Key Responsibilities- Quality Management: Oversee and improve quality standards within the operational environment, leveraging at least one year of relevant experience.
Performance Analysis & Reporting: Conduct regular weekly and monthly business reviews, analyzing data to identify trends and areas for improvement.
Team Coaching & Development: Provide ongoing coaching and development to Quality Analysts and Supervisors, ensuring consistent performance and adherence to standards.
Calibration & Facilitation: Facilitate call calibrations, listening sessions, and huddles with various management levels, ensuring consistent quality assessment.
QA Process Management & Reporting: Develop and maintain the QA playbook, lead TQA reviews, and report directly to the CEO on quality performance.
- Analytical & Reporting Skills: Strong ability to analyze data, identify trends, and create detailed reports.
- Coaching & Communication: Excellent communication and coaching skills, with the ability to effectively train and develop team members.
- QA Process & Calibration: In-depth understanding of QA processes, including call calibration and quality assessment methodologies.
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Bilingual Medical Receptionist CA
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Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full timeDescriptionVirtual Staffing Solutions is currently looking for Medical Billing Representatives with knowledge of insurance plans and must be able to read the eligibility of benefits and denials.Key ResponsibilitiesConfer with patients by telephone to answer inquiries regarding medical billing and paymentsAssists patients in processing payments and updating...
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Travel Operations Agents
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Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full timeDescriptionVirtual Staffing Solutions is currently looking for Medical Billing Representatives with knowledge of insurance plans and must be able to read the eligibility of benefits and denials.Key ResponsibilitiesOversee reservation submissions from travel agents and ensure all required details are accurately processed.Process deposit and balance payments,...
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VP Human Resources
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Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions OPC Full timeVICE PRESIDENT – Human ResourcesTransformational HR leader driving strategic talent management, cultural excellence, and organizational growth, the Vice President of Human Resources is responsible for leading and overseeing an organization's HR function, developing and implementing strategic HR plans and policies to support the company's mission and...
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Quality Assurance Specialist
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BPO Quality Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Retail Sales (Cebu City) | OnsiteNature Of the Account: Retail SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...
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TSD Manager
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Mandaue City, Central Visayas, Philippines Kings Quality Foods, Inc. Full timeKey Responsibilities:Lead and manage the Technical Services Department, including planning, organizing, and supervising technical staff.Oversee food safety, quality assurance, and regulatory compliance in all production areas.Develop, implement, and maintain technical standards, SOPs, and quality systems in alignment with company policies and industry...
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BPO Trainer
3 days ago
Cebu City, Central Visayas, Philippines Global Healthcare Resource Full timeQualifications:Bachelor's degree or equivalent BPO experience preferred.Minimum of 2 years of training experience in customer service and/or technical accounts.Excellent facilitation, communication, and coaching skills.Proficient in MS Office (PowerPoint, Excel, Word).Flexible to work night shifts, or holidays when needed.Certification in Training or...
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BPO Trainer
3 days ago
Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full timeQualifications:Bachelor's degree or equivalent BPO experience preferred.Minimum of 2 years of training experience in customer service and/or technical accounts.Excellent facilitation, communication, and coaching skills.Proficient in MS Office (PowerPoint, Excel, Word).Flexible to work night shifts, or holidays when needed.Certification in Training or...
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BPO Marketing Supervisor
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Mandaue City, Central Visayas, Philippines Sandler Group Call Center Services Full timeJob Title: BPO Marketing SupervisorLocation: On-siteDepartment: MarketingReports To: Marketing Manager / Head of MarketingJob Summary: The BPO Marketing Supervisor is responsible for leading and managing the marketing team to develop and execute strategies that drive brand awareness, lead generation, and client acquisition for the BPO. This role involves...
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Quality Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full timeWe are seeking a detail-oriented and performance-driven Sales QA Specialist to join our dynamic BPO team. This role is critical in ensuring the quality and compliance of our sales interactions, helping drive excellence across our operations.Cebu IT PARK | Return to office | Night shift/Graveyad | Onboard immediatelyMain Job Responsibilities:Monitor and...
