BPO Trainer

Work Setup: Onsite (Cebu)Work Schedule: Shifting schedule; No fixed weekends offRequirements:With training demo during operations interviewAt least 1 year of experience as a trainer in BPO OpsEducation: Open to high school graduates and college undergraduates

What we're looking forMinimum of 2 years of experience as a BPO Trainer or in a similar training roleStrong facilitation and presentation skills, with the ability to engage and motivate traineesExcellent communication and interpersonal skills, with a customer-centric mindsetProficiency in developing and delivering training content across a range of...

Qualifications:Bachelor's degree or equivalent BPO experience preferred.Minimum of 2 years of training experience in customer service and/or technical accounts.Excellent facilitation, communication, and coaching skills.Proficient in MS Office (PowerPoint, Excel, Word).Flexible to work night shifts, or holidays when needed.Certification in Training or...

Lead. Inspire. Succeed — Join Our Leadership TeamWe're looking for experienced and results-driven leaders to join our growing BPO team in the Philippines. If you have a passion for developing people, driving performance, and delivering excellence, this is your chance to make an impact in a dynamic and fast-paced environment. Step into a role where...

Role Overview:The Trainer & Quality Analyst plays a dual role, responsible for delivering effective training programs that enable new hires and existing employees to perform at their best, while also supporting quality assurance initiatives. This role ensures that customer service standards, process knowledge, and performance expectations are consistently...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

About the job: Training Manager - Cebu City (hybrid)Qualifications:Minimum of 2 years as Training Manager in BPO Industry.Responsibilities:*Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. *The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate...

Job Title:TrainerEmployment Type: Part-timeLocation:Mandaue City, CebuWork Setup: On-siteAs a Trainer, you will facilitate practical, hands-on training that introduces learners from diverse backgrounds to AI-powered tools and demonstrates how these technologies can improve productivity, communication, and efficiency. You will ensure that learners apply...

Key Responsibilities:Lead and manage customer service and sales training programs to improve operational performance and meet SLA targets.Conduct performance appraisals, reviews, and mentoring for Trainers and Training Leads.Identify training needs, coordinate re-training/cross-training, and ensure knowledge transfer during process transitions.Monitor...

Job Title: Trainer (AI Automation)Employment Type: Part-timeLocation: Mandaue City, CebuWork Setup: On-site We're seeking a skilled part-time Trainer to educate users on leveraging AI automation in workflows. The ideal candidate will have hands-on experience with different workflow automation tools and excellent communication skills to train diverse...