Travel Operations Agents

4 days ago

Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time ₱200,000 - ₱250,000 per year
Description

Virtual Staffing Solutions is currently looking for Medical Billing Representatives with knowledge of insurance plans and must be able to read the eligibility of benefits and denials.

Key Responsibilities
  • Oversee reservation submissions from travel agents and ensure all required details are accurately processed.
  • Process deposit and balance payments, including security deposits and property manager payouts.
  • Handle incoming reservation-related communications through Twilio (voicemail/text) and HappyFox.
  • Coordinate with the Rental Agreement Coordinator to determine if detailed client agreements are needed.
  • Request and upload guest documentation such as passports, flight details, and car information to the Property Manager's platform.
  • Update and maintain the Guest Portal, including access codes, house rules, and other stay-related details.
  • Monitor and respond to cancellation or modification requests across all communication channels.
  • Resolve Level 1 guest issues, such as access or maintenance concerns, in coordination with property managers.
  • Assist with Level 2 resolution cases by gathering supporting documents and collaborating with Resolutions Experts on complex situations.
  • Process post-travel tasks, including security deposit refunds and follow-ups on any unresolved inquiries or issues.
Skills, Knowledge and Expertise
  • Experience in travel, hospitality, or customer service is required.
  • BPO experience is a plus.
  • Strong written and verbal communication skills.
  • Tech-savvy and adaptable to new systems and tools.
  • Flexible to work on weekends, holidays, or shifting schedules.
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

  • Travel Agent

    4 days ago

    Cebu City, Central Visayas, Philippines UHX Travel Central Full time ₱204,000 - ₱216,000 per year

    A travel agent's role is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs.Typical duties include:promoting and marketing the businessdealing with customer queries and...

  • Travel Agent

    2 days ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱40,000 - ₱60,000 per year

    Travel Agent Job Responsibilities:Meets with clients to determine travel needs, budgets and preferences.Sells and coordinates transportation, accommodations, insurance, tours and activities.Advises clients regarding destinations, cultures, customs, weather and activities.Collects payments, books travel arrangements and pays applicable fees.Handles travel...

  • CSR-ONSITE Travel Support Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time

    Join our team as an onsite CSR Travel Support Agent, assisting customers with bookings, travel inquiries, and itinerary changes. The role requires strong communication skills, attention to detail, and a customer-focused attitude to ensure smooth and efficient travel support service.

  • Tier 1

    8 hours ago

    Ormoc City, Eastern Visayas, Philippines PadSplit Full time ₱80,000 - ₱120,000 per year

    Are you ready to dive into the world of a fast-paced tech startup?Are you ready to change the world?At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it,...

  • Travel Operations

    4 days ago

    Cebu City, Central Visayas, Philippines My Video Producer Full time ₱360,000 - ₱420,000 per year

    The business is a boutique Sydney-based agency crafting personalised, high-touch travel experiences for seasoned travelers worldwide. We also operate By Prior Arrangement, specialising in luxury Morocco travel. With two consultants and an admin manager in Sydney, growing demand means we're expanding our team in Cebu to elevate our operations and client...

  • Ticketing Agent

    1 week ago

    Cebu City, Central Visayas, Philippines South Shore Travel and Tours Full time ₱150,000 - ₱300,000 per year

    WE'RE HIRINGPosition: Ticketing AgentCompany: South Shore Cebu Ticketing ServicesLocation: Marketplace, Ayala Center Cebu BranchQualifications:At least College Level / Graduate of any courseWith or without experience (training will be provided)Knowledge in ticketing systems is a plusGood communication and customer service skillsCan work under pressure and...

  • Engineer-ORE

    2 weeks ago

    Ormoc City, Eastern Visayas, Philippines Energy Development Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Unleash your energy within Be a part of the EDC TeamStrategic PlanningCorporate Alignment of Maintenance StrategySupport the over-all development of an optimized Turnaround/Shutdown maintenance strategy that is aligned with Company directions and process its implementation by constantly collaborating with CMG and Facility SMEs, SCM, and other Stakeholders on...

  • Travel Business Partner

    2 weeks ago

    Cebu City, Central Visayas, Philippines Bethel General Insurance Services Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Travel Business PartnerJob Type: Commission-Based with Performance AllowanceLocation: CebuAbout the Role:Are you passionate about sales and travel? Join our team as a Travel Business Partner and start your journey toward becoming a future franchise owner This role is perfect for motivated individuals who excel in online sales and are ready to lead...

  • Operations Manager

    6 hours ago

    Tacloban City, Eastern Visayas, Philippines Robinsons Appliances Corp. Full time ₱600,000 - ₱800,000 per year

    Operations Managers take the lead in ensuring the achievement of sale profitability targets of the stores within the assigned location. The position is in charge of the the overall operations of assigned stores in aspects pertaining to inventory management, policy compliance, people management, and customer service.Develops strategies for execution of...

  • Reservation Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Reservation Agent (Cebu City) | Onsite Shift: No fixed schedule Work setup: Full onsite (Cebu) Benefits:Upon regularization:- 10 VL, 10 SL, 5 EL- HMO Health Insurance available on the 4th Month (Employee + 1 Free Dependent)Requirements:Bachelor's degree in tourism, hospitality, or a related field.At least 2 years of experience as a...