Quality Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

We are seeking a detail-oriented and performance-driven Sales QA Specialist to join our dynamic BPO team. This role is critical in ensuring the quality and compliance of our sales interactions, helping drive excellence across our operations.

Cebu IT PARK | Return to office | Night shift/Graveyad | Onboard immediately

Main Job Responsibilities:

  • Monitor and evaluate sales calls to ensure adherence to quality standards and client expectations
  • Provide constructive feedback and coaching to sales agents
  • Collaborate with team leads and trainers to improve performance metrics
  • Generate QA reports and insights for continuous improvement
  • Stay updated on campaign guidelines and compliance requirements

Key Requirements:

  • Minimum 2 years of experience in a Sales QA role within the BPO industry
  • Open to applicants who are at least 2nd year college levelwith no back subjects.
  • Strong analytical and communication skills
  • Proficient in QA tools and reporting systems
  • Willing to work flexible hours, including night shifts if required

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total QA experience handling sales campaign:
  • Unemployed:

Experience:

  • QA : 2 years (Required)
  • QA SALES: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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