Senior Learning Experience Designer

TaskUs Manila, National Capital Region, PhilippinesJoin or sign in to find your next job

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Join to apply for the Senior Learning Experience Designer role at TaskUsGet AI-powered advice on this job and more exclusive features. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United

States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People

First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Join our team today and experience firsthand our dedication to supporting People First. Position SummaryThe Senior LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation.

Specific ResponsibilitiesProgram ManagementCollaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives. Keep track and report results of learning initiatives up to 90 days after implementation. Learning Experience DesignConduct robust learning needs analysis

Conduct audience, context ,content, and available performance analysis when determining a design for a particular project

Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data

Determine required skills and competency levels for learners/ participants

Define and design the most effective strategy for the learning need

Identify training objectives and performance targets

Define evaluation strategy of the learning program

Evaluate content developed by the team

Review analysis and design documents to ensure the objectives target learning needs

Evaluate the effectiveness of learning materials developed from an instructional design standpoint

Review evaluation strategies to ensure they cover all learning objectives

Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick's model

Project ManagementCreate, track, and maintain project plans

Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks

The success of the Senior LX Designer will be measured through:Performance of learning programs deployed (reaction, performance, etc)On-time delivery of projects managed

Feedback from key stakeholders

Other ResponsibilitiesProvide instructional design services to the following key functions:Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches

Operations Management, Quality and PST to address performance gaps in production

Organizational Development (OD) for continuing education and skills enhancement

Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:Analyzing learning needs

Conduct audience, context ,content, and available performance analysis when determining a design for a particular project

Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data

Determining required skills and competency levels for learners/ participants

Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning

Identifying training objectives and performance targets

Determine target objectives for identified learning content and target audience

Defining instructional design strategy

Identify best method to deploy learning experience or instructions

Scoping/outlining training content

List details of proposed training content , indicating duration and method

Building training curriculum/lesson plan

Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed

Writing storyboards/scripts

Collaborate with SMEs in finalizing learning content that is critical for learners/ participants

Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool

Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information

Designing facilitator and participant guides

Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom

Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom

Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions

Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course

Provide feedback to identified participants after the sessions, as appropriate

Creating knowledge and skills assessments

Design and write appropriate means to measure and evaluate learning and knowledge of participants

Evaluating learning effectiveness

Gather relevant data comparison of performance and training effectiveness

Collaborate with key departments to gather and collate relevant data for evaluating learning

Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation

Collaborate with project team members and relevant departments to identify points to improve

Suggest ways to improve and/or sustain performance based on results of evaluation

Develop learning content

Conceptualize the overall look and feel of digital learning lessons.Produce development brief outlining the mood board and suggested interactions to be used in the lesson

Coordinate with the LX Design Team to recommend the best interaction or media to present the content. Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses. Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media.

Apply visual design principles in every single output. Discover and implement techniques to drive online learning adoption and content usage. Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.

Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor.

All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. EDUCATIONBachelor's degree in Instructional Design or closely related course, or equivalent experience. Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.

Work Experience5 or more years designing learner-centered training programs and developing related training materials5 or more years conducting learning needs analyses to identify situations addressable by training solutions

Working knowledge of adult learning, instructional design, and evaluation principles and practices

Drafting measurable training goals and learning objectives (in all three learning domains)Developing appropriate learning assessment strategies and instruments

Experience as an L&D program manager a plus

Technical SkillsTechnology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)Experience with E-Learning design principles, practices, and platforms (LMS)Other SkillsDemonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions

Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing

Demonstrated ability to interact with peers, management and other departments in a professional manner

Strong organizational and interpersonal management skills

Ability to manage time effectively and efficiently

Self-motivated and directed with keen attention to detail

How We Partner To Protect

You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.

We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

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