Customer Relationship Management Administrator

2 weeks ago

Angeles City, Central Luzon, Philippines Areion Diesel Full time ₱900,000 - ₱1,200,000 per year

We are seeking a proactive
CRM Admin
to manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up.

Key Responsibilities

Lead Management & Database Administration

  • Maintain and update customer information in Excel spreadsheets.
  • Track lead progression through the sales pipeline using organized data systems.
  • Generate reports on lead conversion rates and customer engagement metrics.
  • Ensure data accuracy and completeness across all customer records.
  • Apply customer relationship management principles to organize and prioritize contacts.

Customer Outreach & Communication

  • Contact qualified leads via phone, email, and other communication channels.
  • Conduct initial needs assessments and qualification calls.
  • Respond promptly to customer inquiries and provide product information.
  • Schedule appointments and demos for the sales team.

Email Marketing & Follow-up

  • Create and send professional email campaigns to prospects.
  • Develop personalized follow-up sequences based on customer interactions.
  • Draft proposals, quotes, and informational materials as needed.
  • Maintain a consistent communication cadence with warm prospects.

Administrative Support

  • Organize and maintain customer databases using Excel.
  • Create reports and presentations for management review using Excel tools.
  • Coordinate with sales and marketing teams on campaign strategies.
  • Handle customer service requests and resolve basic inquiries.
  • Track customer interactions and communication history in spreadsheets.

Required Qualifications

Communication Skills

  • Fluent in English with excellent verbal and written communication abilities.
  • Professional phone manner and active listening skills.
  • Ability to adapt communication style to different customer types.

Technical Proficiency

  • Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and conditional formatting.
  • Experience with data organization, sorting, and filtering.
  • Comfortable creating charts and visual reports in Excel.

Core Competencies

  • Strong organizational and time management skills.
  • Detail-oriented with excellent follow-up abilities.
  • Self-motivated with the ability to work independently.
  • Customer-focused mindset with problem-solving capabilities.
  • Understanding of customer relationship management principles and best practices.

Preferred Qualifications

  • Previous experience in sales, customer service, or lead generation.
  • Experience creating Excel-based tracking and reporting systems.
  • Basic understanding of sales processes and lead qualification.
  • Experience with data analysis and manual reporting methods.

Job Type: Full-time

Benefits:

  • Flexible schedule
  • Flextime

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