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Massive Hiring Telco Billing Account

2 weeks ago

Davao City, Davao, Philippines TORCH Solutions Full time $3,000 - $6,000 per year

Massive hiring for atalented Telco Billing Account Customer Service Representatives (CSRs) to join our growing team in Davao City, Davao del Sur. As a CSR, you will be the face of our client's brand, providing exceptional customer service and support to our telecommunications customers. This is a full-time position with opportunities for career advancement.

What you'll be doing

  1. Handle inbound customer calls and provide professional, courteous, and efficient service
  2. Accurately process customer account updates, billing inquiries, and service requests
  3. Troubleshoot and resolve customer issues, escalating where necessary
  4. Maintain detailed records of all customer interactions
  5. Demonstrate a positive attitude and commitment to delivering an excellent customer experience
  6. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. At least HS Graduate (old curriculum) / SHS Graduate |
  2. No experience required
  3. Billing & sales is a + factor
  4. Excellent Communication Skills

    **Conversation skills, commitment (reason for applying, plans etc.)
  5. Excellent communication and interpersonal skills, with the ability to listen and respond effectively
  6. Strong problem-solving and analytical skills to quickly diagnose and resolve customer issues
  7. Flexible and adaptable, with the ability to work shifts, including evenings and weekends

Apply now to become a Telco Billing Account CSR and join our exceptional team.