Customer Service Representative

3 hours ago

Antipolo City, Calabarzon, Philippines MOVATE PHILIPPINES INC. Full time ₱180,000 - ₱360,000 per year

About the role

Customer Service Representative - you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for handling customer queries and issues through voice and/or non-voice transactions. Your primary goal will be to provide accurate resolutions that meet or exceed customer expectations.

Key Responsibilities:

  • Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
  • Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
  • Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
  • Update customer accounts and profiles as required, ensuring accurate and up-to-date information is maintained to support efficient and personalized customer service.
  • Acquire and maintain a comprehensive understanding of the company's products, processes, and policies, enabling you to provide accurate and relevant information to customers.
  • Continuously strive to enhance product knowledge and customer service skills through ongoing training and learning opportunities.
  • Collaborate effectively with team members and other departments to ensure seamless customer experiences and prompt resolution of customer issues.
  • Meet or exceed assigned performance goals, including but not limited to quality scores, customer satisfaction ratings, and adherence to schedules

Qualifications:

  • At least 6 months of professional customer support experience
  • With email and chat experience preferred
  • Must be at least 18 years old.
  • Willing to work in Masinag, Antipolo
  • Willing to work night or morning shifts and during weekends and holidays.

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