Home Based Platform Coordinator

Job Description

Number of Openings: 1

Are you a tech-savvy and highly organized professional with strong e-commerce and administrative experience? We are looking for a Home-Based Platform Coordinator to support a growing U.S.-based client. In this role, you will work closely with the Platform Success Manager to manage and maintain online stores, handle platform operations, and ensure accurate order and inventory processing. Your attention to detail, communication skills, and familiarity with online platforms will be essential to your success.

REQUIRED CORE COMPETENCIES

• Platform Management: Knowledge of e-commerce systems, inventory workflows, and product setup
• Communication: Excellent written and spoken English skills for collaboration and customer interaction
• Time Management: Ability to juggle multiple priorities and meet deadlines
• Tech Proficiency: Skilled in data processing, file formatting (CSV), and using web-based applications
• Problem Solving: Ability to anticipate issues, escalate concerns, and propose effective solutions
• Collaboration: Comfortable working across departments (customer service, warehouse, shipping)

WHAT YOU WILL DO

• Communicate daily with the Platform Success Manager to support client needs
• Maintain a working knowledge of the Kotis platform and its evolving features
• Build and maintain online stores, listings, and closures with guidance from PSM
• Track inbound inventory by entering daily requests and managing queues
• Prepare and upload CSV files for redemptions and program orders
• Handle logistics for approved third-party product deliveries and back-end issues
• Set up new SKUs and resolve backorder-related concerns promptly
• Collaborate with the warehouse and fulfillment teams to troubleshoot order issues
• Escalate technical issues and propose platform solutions proactively
• Assist with interdepartmental coordination and documentation
• Perform other related administrative and platform support tasks as assigned

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or a related field
• Experience: 2–3 years of accounting experience, including payables, reconciliations, and reporting
• Language Proficiency: Strong written and verbal English communication
  
  Schedule: Ability to work overnight/graveyard shifts in Philippine time or during U.S. business hours

• Experience:

• Minimum 3 years of client-facing experience

• At least 1–2 years in data processing, administrative, or customer service roles

• At least 2 years of tenure in your most recent position

• Technical Skills:

• Proficient in Microsoft Office and Google Workspace

• Basic exposure to design tools (Adobe Illustrator, Photoshop, Canva) is a plus

• Industry Knowledge:

• Familiarity with Shopify, BigCommerce, Sage, ESP, CommonSku, or Syncore

• Previous experience building or managing e-commerce stores is a plus
• Direct promotional products or e-commerce experience is highly preferred

WHAT WE OFFER

• Salary Range: Php 50,000 – Php 55,000
• Industry: Promotional Industry
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW