Home Care Scheduling Coordinator

2 days ago

Manila, National Capital Region, Philippines BruntWork Full time

This is a remote position.

Schedule:
  • Mondays to Fridays, 9:00 am to 5:00 pm or 9:00 am to 6:00 pm, with 1-hour break in between
  • 40 hours per week
  • Client timezone: Eastern Time
Position Overview

We are seeking a detail-oriented and compassionate Virtual Care Coordinator to remotely oversee client care plans, facilitate caregiver assignments, and act as a liaison between clients, families, and care teams. The ideal candidate will ensure high-quality home care services that promote client dignity, independence, and wellness — all while maintaining compliance with U.S. home care regulations.

Key Responsibilities

Client Management (Virtual)

  • Conduct remote client intake assessments via phone or video, developing personalized care plans in collaboration with families and care staff.

  • Monitor client satisfaction and address evolving care needs, adjusting service plans as necessary.

  • Maintain regular virtual check-ins with clients and families to ensure services meet expectations.

Scheduling and Staffing

  • Use scheduling platforms (e.g., HHAeXchange) to coordinate caregiver visits and assignments.

  • Respond promptly to schedule changes, call-outs, and emergencies to ensure consistent service coverage.

  • Collaborate with HR and operations teams to assign qualified caregivers based on availability, location, and client requirements.

Compliance and Documentation

  • Maintain electronic records and documentation in line with HIPAA and relevant home care regulations.

  • Utilize Electronic Visit Verification (EVV) tools to monitor service delivery.

  • Ensure all service plans and documentation are up-to-date, accurate, and securely stored.

Communication and Collaboration

  • Serve as the remote point of contact for clients, families, caregivers, and internal teams.

  • Escalate concerns, compliance issues, or incidents to appropriate internal departments.

  • Participate in virtual team meetings via Google Meet, Chat, or similar platforms.

Quality Assurance

  • Review and evaluate the quality and effectiveness of virtual and in-home care services.

  • Follow up on client feedback, resolve concerns efficiently, and document all outcomes.

  • Support periodic service audits and performance reviews to maintain high operational standards.

Qualifications

  • Bachelor's degree in Healthcare, Social Work, Human Services, or a related field (preferred).

  • Minimum 2 years of experience in care coordination, home care, or healthcare administration.

  • Proficiency with scheduling and client management platforms (e.g., HHAeXchange, Basecamp, Promise Portal).

  • Strong understanding of U.S. home care compliance standards (Chapter 611 or equivalent).

  • Excellent written and verbal communication skills.

  • Ability to manage multiple priorities independently in a remote setting.

  • Stable internet connection and a quiet, professional home workspace.

Core Competencies

  • Compassion: Build rapport with clients and families with empathy and professionalism.

  • Integrity: Uphold confidentiality and act with ethical responsibility.

  • Excellence: Maintain accuracy and a commitment to high-quality service.

  • Collaboration: Work effectively with remote teams, caregivers, and clients.

Working Conditions

  • Schedule: Monday–Friday, 9:00 AM – 5:00 PM (U.S. hours)

  • Availability: May require on-call coverage for urgent client needs.

  • Optional: Occasional travel within service areas for essential in-person assessments (if needed).

Why Join Us

This is a great opportunity to be part of a mission-driven organization focused on compassionate, person-centered care. As a Virtual Care Coordinator, you'll play an essential role in supporting clients and families while collaborating with a dynamic remote team in a fast-paced, meaningful environment.

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