Service Network Manager

3 days ago

Manila, National Capital Region, Philippines Bravissimo Resourcing Inc.-BRISolutions Full time ₱900,000 - ₱1,200,000 per year

Job Description

Roles and Responsibilities

  • Achieving fastest resolution for customers and eliminate long-term pending.
  • Managing Direct Service Centers, developing to be Haier's branded and model service center
  • Accrediting, maintaining, and expanding authorized service centers to ensure 100% target coverage for the Philippines
  • Managing the output, productivity, performance, motivation for all staff and personnel deployed under Service Network team. This includes identifying skill gaps, initiating training needed, and executing coaching / mentoring plans.
  • Collaborating with cross-functional teams to drive service network improvements and initiatives.
  • Building and maintaining relationships with ASCs, dealers and other related service partners.
  • Analyzing and reporting on service network performance, identifying opportunities for improvements and making recommendation to senior management.
  • Stay updated on industry trends and best practices to continuously improve our service network capabilities.

Job Type: Full-time

Work Location: In person

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