Managed Network Engineer

Power Connections, Drive Innovation

Every connection tells a story-and here's your chance to make yours global. Why just maintain networks when you can shape them on a global scale? In this role, you'll keep the world connected-resolving issues, optimizing systems, and strengthening infrastructures. Build a global career in IT without leaving home, and power the digital highways that drive industries forward.

Job Description

As a Managed Network Engineer, you'll monitor, troubleshoot, and optimize client networks, ensuring smooth operations while collaborating with senior engineers. Your expertise will help resolve issues, improve infrastructure, and provide world-class support to global clients.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required

• 2 years of relevant experience
• Familiarity with Cisco networking equipment and technologies, including firewalls, routers, switches, and collaboration.
• SD-WAN technology such as Meraki, Catalyst SD-WAN
• Unified Communication technology Call Manager, Webex, VoIP, SIP
• Strong understanding of TCP/IP, BGP, OSPF, DNS, DHCP
• Proven experience as a Network Engineer or similar role.
• Advanced degree or relevant certifications in Information Technology, or a related field are a plus.
• Accountability to drive resolution to completion.
• Strong problem-solving skills, attention to detail, and sense of ownership.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.

Preferred

• Two or more years in Cisco or other network related environments.
• Experience working for an MSP.
• Python, PowerShell, Bash for automation and monitoring.
• Experience with cloud platforms such as Azure are a plus.
• Have or working toward entry level certifications, e.g. CCNA, CCDP, CCNP, Azure Fundamentals, etc.
• Experience navigating ticketing systems, e.g. Service Now.
• Experience using monitoring tools, e.g. Logic Monitor.

Your Daily Tasks

• React and resolve cases submitted or automatically alerted by monitoring tools.
• Troubleshoot basic issues and provide solution options and recommendations.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments of clients' network environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases within the scope of skillset.
• Assist with information gathering and reporting to either clients or Client Success Managers.
• Collaborate with senior engineers to escalate issues as needed.
• Develop, maintain, and update technical knowledge base articles.
• Interact with clients on an as-needed basis through virtual meetings, phone calls, emails, or messaging.
• Collaborate with peers across Managed Services practice.
• Participate in on-call rotation.
• After-hours/weekend work may be required.
• Other duties as assigned.

About the Client

Engineering Seamless Connectivity

Our client is a trusted leader in IT and network solutions, dedicated to helping businesses innovate and grow through secure, scalable, and optimized infrastructure. With a focus on cloud platforms, cybersecurity, and managed services, they empower global organizations to achieve operational excellence. By joining their team, you'll be part of a company that values continuous learning, collaboration, and creating technology solutions that truly make an impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra