Network Engineer

5 days ago

Manila, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time

Responsibilities


• Provide first level support on network-related issues (WAN/LAN, Wired/Wireless, Voice/Web conferencing) requests, and network enhancement projects.


• Perform network device configuration, troubleshooting, and preventive maintenance semi-annual or as required.


• Provide assistance on network-related activities such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices.


• Perform network infrastructure monitoring to ensure systems availability and network performance.


• Prepare reports such as network performance monitoring, link utilization, response time, and network availability.


• Generate and provide incident analysis using CISCO ACI, FSO, and DNAC solutions.


• Coordinate with other support team, stakeholders, end users, and other service providers for service request, incident escalation and resolution.


• Communicate network outages / issues and initiate escalation process.


• Prepares Incident Report to document network outages, root cause analysis, & resolution. Escalate issue to Telco Service Provider and other level 2 support team. Monitor, track and report incident status and progress and ensure Service Level Agreement is met.


• Perform network operation tasks such as IT service management ticket update, network monitoring tools, IP Address Management system, network device inventory, network diagram documentation / update, and other network-related operational tasks.


• Manage, perform admin task, and coordinate with end-user on scheduling, testing, and setup for streaming video, and wen conferencing.

Qualifications:


• Must be at least a graduate of 4-year IT related course degree


• Must have obtained at least forty (40) hours technical training related to computer networking

within the last 3 years.


• Must have a minimum of one-year relevant work experience in providing first level network support for wired and/or wireless LAN.


• Must have background in Cisco Network Device Configuration, SD-WAN, Video/Web conferencing, Network Monitoring (e.g. WhatsUp Gold, Cisco Prime Infrastructure) and other IT Service Management Tools


• Must be trained and knowledgeable in the management and operations of the Cisco ACI, FSO, DNAC solutions


• Must be Cisco Certified Network Associate (CCNA

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