Operations & Customer Support Coordinator

Are you an assertive, detail-driven professional who thrives in fast-paced operations? We're hiring a Remote Operations & Customer Support Coordinator to help deliver seamless moving experiences for customers across Australia.

The Opportunity at a Glance

We're looking for a Remote Operations & Customer Support Coordinator to join one of Australia's most trusted removalist and packing service providers. This is a full-time remote role for Philippine-based candidates, employed under a proper PH setup.

You'll play a critical role in coordinating bookings, schedules, and communication between clients and moving teams across multiple Australian cities. The role requires exceptional organisation, proactive problem-solving, and outstanding English communication skills — both written and spoken — as you'll handle real-time updates and interactions with drivers, packers, and customers.

If you're the type who enjoys juggling priorities, keeping details organised, and ensuring every process runs smoothly, this role offers a dynamic and rewarding challenge in a collaborative, people-first environment.

How You'll Make an Impact

• Coordinate removalist, packing, and driving teams across five Australian cities via WhatsApp, email, and phone.

• Manage and confirm daily bookings, job allocations, and next-day schedules.

• Send quotes, confirmations, and follow-up emails to clients through the company's CRM.

• Make outbound calls to follow up on online enquiries and voicemails.

• Handle up to 20 inbound calls per day, providing timely and professional customer support.

• Upload and organise job documentation — including photos, invoices, and client notes — in digital systems.

• Liaise with the operations team to ensure service consistency and on-time job execution.

• Flag and resolve any scheduling or client concerns before they escalate.

• Support continuous improvement by identifying workflow or communication bottlenecks.

What We're Looking For – You're the Perfect Fit if You:

• Have at least 4–5 years of experience in operations, logistics, or customer service.

• Are an excellent communicator with a clear, neutral English accent and strong written skills.

• Have proven experience handling high-volume coordination or dispatch roles.

• Possess outstanding attention to detail, accuracy, and multitasking ability.

• Are assertive, proactive, and capable of handling pressure with composure.

• Are tech-savvy, with confidence using CRMs, Google Workspace, and messaging tools such as WhatsApp.

• Are highly organised and thrive in structured yet fast-moving environments.

• Take pride in helping the team scale efficiently while maintaining quality and service standards.

• Value teamwork — you collaborate openly, adapt quickly, and are eager to learn new tools as the business evolves.

What Sets You Apart – You'll Shine Even Brighter With:

• Experience working in logistics, removals, dispatch, or booking coordination for Australian or international clients.

• A background in B2C or B2B customer coordination.

• Strong analytical thinking and lateral problem-solving ability.

• A track record of improving processes or suggesting operational enhancements.

Work Schedule & Employment Terms

• Full-Time | Monday to Friday 8 AM – 5 PM (AEST)

·       Remote role for Philippine-based candidates

·       Proper Philippine employment setup (not freelance or project-based)

Perks & Benefits from Day 1

• Competitive salary package

• HMO with 1 free dependent

• Life insurance

• Paid leave credits

• Philippine public holidays observed

• Long-term, stable employment with career growth opportunities

How to Apply

To apply, please submit your application via our careers page.
As part of your application, kindly include:

• A 1–2 minute video introduction sharing your background and why you're a great fit for this role.

Please note that shortlisted candidates will be required to complete a live assessment test to evaluate communication skills, problem-solving, and attention to detail in a real-world context.