Operations & Customer Support Coordinator | AU Logistics & Transport (Remote – PH)

Are you an assertive, detail-driven professional who thrives in fast-paced operations? We're hiring a Remote Operations & Customer Support Coordinator to help deliver seamless moving experiences for customers across Australia.

The Opportunity at a Glance

We're looking for a
Remote Operations & Customer Support Coordinator
to join one of Australia's most trusted removalist and packing service providers. This is a
full-time remote role for Philippine-based candidates
, employed under a proper PH setup.

You'll play a critical role in coordinating bookings, schedules, and communication between clients and moving teams across multiple Australian cities. The role requires exceptional organisation, proactive problem-solving, and outstanding English communication skills — both written and spoken — as you'll handle real-time updates and interactions with drivers, packers, and customers.

If you're the type who enjoys juggling priorities, keeping details organised, and ensuring every process runs smoothly, this role offers a dynamic and rewarding challenge in a collaborative, people-first environment.

How You'll Make an Impact

• Coordinate
  removalist, packing, and driving teams
  across five Australian cities via
  WhatsApp, email, and phone
  .

• Manage and confirm
  daily bookings
  , job allocations, and next-day schedules.

• Send
  quotes, confirmations, and follow-up emails
  to clients through the company's CRM.

• Make
  outbound calls
  to follow up on online enquiries and voicemails.

• Handle up to
  20 inbound calls per day
  , providing timely and professional customer support.

• Upload and organise job documentation — including
  photos, invoices, and client notes
  — in digital systems.

• Liaise with the operations team to ensure service consistency and on-time job execution.

• Flag and resolve any scheduling or client concerns before they escalate.

• Support continuous improvement by identifying workflow or communication bottlenecks.

What We're Looking For - You're the Perfect Fit if You:

• Have at least
  4-5 years of experience
  in
  operations, logistics, or customer service
  .

• Are an
  excellent communicator
  with a clear, neutral English accent and strong written skills.

• Have proven experience handling
  high-volume coordination or dispatch
  roles.

• Possess outstanding
  attention to detail, accuracy, and multitasking ability
  .

• Are assertive, proactive, and capable of handling pressure with composure.

• Are
  tech-savvy
  , with confidence using CRMs, Google Workspace, and messaging tools such as
  WhatsApp
  .

• Are highly organised and thrive in
  structured yet fast-moving environments
  .

• Take pride in
  helping the team scale efficiently
  while maintaining quality and service standards.

• Value teamwork — you collaborate openly, adapt quickly, and are eager to learn new tools as the business evolves.

What Sets You Apart - You'll Shine Even Brighter With:

• Experience working in
  logistics, removals, dispatch, or booking coordination
  for Australian or international clients.

• A background in
  B2C or B2B customer coordination
  .

• Strong analytical thinking and lateral problem-solving ability.

• A track record of improving processes or suggesting operational enhancements.

Work Schedule & Employment Terms

• Full-Time | Monday to Friday 8 AM - 5 PM (AEST)

·
      

Remote role for Philippine-based candidates

·
      

Proper Philippine employment setup (not freelance or project-based)

Perks & Benefits from Day 1

• Competitive salary package

• HMO with 1 free dependent

• Life insurance

• Paid leave credits

• Philippine public holidays observed

• Long-term, stable employment with career growth opportunities

How to Apply

To apply, please submit your application via our careers page.

As part of your application, kindly include:

• A
  1-2 minute video introduction
  sharing your background and why you're a great fit for this role.

Please note that
shortlisted candidates will be required to complete a live assessment test
to evaluate communication skills, problem-solving, and attention to detail in a real-world context.