CSR - Healthcare

3 weeks ago

Metro Manila Philippines HRTX Full time

We are seeking a compassionate and detail-oriented Customer Service Representative (CSR) to join our Healthcare account team. As a CSR, you will serve as the first point of contact for patients, providers, and insurance companies, providing accurate information and support regarding healthcare services, billing, and medical coverage.

Key Responsibilities:

  • Handle inbound and outbound calls related to patient inquiries, insurance claims, billing, and healthcare services
  • Provide accurate and timely information regarding benefits, eligibility, and claims status
  • Resolve customer issues efficiently while maintaining a high level of empathy and professionalism
  • Document call interactions and updates in the system following data privacy guidelines
  • Coordinate with healthcare providers and internal departments to resolve complex issues
  • Uphold HIPAA compliance and ensure confidentiality of sensitive health information
  • Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications:

  • High school diploma or equivalent; college degree is a plus
  • At least 1 year of experience in a customer service role, preferably in a healthcare or insurance-related environment
  • Strong knowledge of medical terminology, healthcare plans, and insurance processes is preferred
  • Excellent verbal and written communication skills
  • Empathetic, patient, and professional when handling sensitive health-related concerns
  • Strong problem-solving skills and ability to multitask in a fast-paced environment
  • Proficient in using CRM systems, call center software, and Microsoft Office applications
  • Familiarity with HIPAA guidelines and healthcare compliance standards is an advantage
#J-18808-Ljbffr

  • Healthcare CSR

    4 days ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱33,000 per year

    We're Hiring: Customer Service Representative (Healthcare/Medical Account) Onsite | Night Shift | Competitive SalaryAre you a seasoned CSR professional with a passion for healthcare and helping others? We're looking for a dedicated Customer Service Representative to join our team and support a leading Healthcare/Medical Account. Role Overview:As a CSR...

  • Csr: Healthcare

    1 week ago

    , Ilocos Norte, Philippines Buscojobs Full time

    Job Listings Summary Multiple CSR / Healthcare account roles with varying locations, shifts, and benefits. See individual sections below for detailed responsibilities and qualifications. Job Description NOW HIRING: Call Center Agents – Healthcare Account Location: SM Clark Pampanga Account: Healthcare & Financial Salary Offer: ₱21,000 – ₱27,000...

  • Healthcare Csr | Prior Authorization | With 15K Signing Bonus

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Listings Summary Healthcare CSR Prior Authorization with 15k Signing Bonus — Ayala Alabang, National Capital Region Salary: ₱294,720 - ₱336,720 per year • Employer: The Pinnacle Operating System Inc. • Posted: today Location: Ayala Alabang; Additional postings at Pasay, Makati, Taguig, and surrounding areas. Job Type: Full-time Job...

  • Team Leader | Ar Claims

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Team Leader AR Claims Healthcare BPO Pasay, Camarines Sur ₱ - ₱ Y Access Healthcare Posted today Job Description We are seeking a experienced AR Claims Representative to join our growing Healthcare BPO team. In this role, you will be responsible for managing the end-to-end medical billing cycle, ensuring timely collections, following up on unpaid...

  • Csr For Healthcare Account: One Day Process

    3 weeks ago

    , , Philippines Buscojobs Full time

    Job Listings Multiple CSR / Call Center roles across various locations in the Philippines. Roles include: Healthcare Account, General CSR, Call Center Agent, Associate, and related positions with GDV Business Services Co. and Sapient Global Careers. Each posting includes salary ranges, schedule information, and benefits. This description preserves the...

  • Call Center Agent

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Call Center Agent Healthcare Account No Exp jo... We are hiring call center agents Customer Service Representative (CSR) - Pasig, Palawan Company: Enshored Inc. / Location: Pasig, Palawan Job Description Must have 1 yr BPO experience HS Grad / College Level Must have at least 25 Mbps internet connection TEMPORARY WORK FROM HOME; MUST BE WILLING TO WORK...

  • Customer Care Specialist

    3 days ago

    , , Philippines Maxicare Healthcare Corporation Full time

    Overview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and...

  • Customer Service Representative

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job postings found. The original content contains multiple listings with inconsistent formatting. Below is a refined, consistent version using allowed tags and maintaining original information where present. Each posting is presented with a title, location, status, and a structured description including responsibilities and qualifications where available. ...

  • HEALTHCARE CSR

    3 days ago

    , Metro Manila, Philippines MED-METRIX INTERNATIONAL PH-I, INC. Full time

    Join our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-Metrix! SCHEDULE: Mondays to Fridays (1pm to 5pm), except for Philippine Holidays. Experience these exceptional...

  • Healthcare Csr Jobs In Makati City

    3 weeks ago

    , , Philippines Buscojobs Full time

    152 Healthcare Csr jobs in the Philippines Posted today Job Description Qualifications: High School Graduate Minimum of 1 month call center experience Available to start ASAP Wired internet connection as this is a WFH Account Get the following Benefits: HMO upon day 1 with a dependent Competitive Account Incentives up to 20% Night Differential...