
Service Support Specialist
1 day ago
Job Description
- Attends to the concerns of customers and serves as the frontliner for the camera repair and service center
- Assists the customer by asking them to fill - out repair form, interview the customer regarding the problem/s Encountered with their unit and manage complaints by explaining to the customer the possible reason for the encountered problem.
- Encode all the details in the repair form to SAP to be able to generate Service Notification
- All receive units for repair that have been encoded to SAP will be forwarded to the Camera Engineer/ Technician for checking.
- He/she will be responsible for monitoring the status of repair so that she may give proper feedback to customers who are asking for status updates etc.
- Answering of daily E- mails
- Answering of Phone Calls
- Accepting Units for Repair sent via Courier/Grab/Lalamove
- On a daily basis he/she will also attend to units being sent by Customer via courier, grab or lalamove
- He/she will process payment of customers via bank transfer, cash, or credit card payments.
- Issuance of official receipt to customer
- Processing invoice via SAP to close the transaction
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