Customer Support Specialist

2 hours ago

Cebu City, Central Visayas, Philippines Brilliance LLC Full time $79,200 - $96,400 per year
Customer Support Specialist (Chat + Calls). Location: 100% Remote. Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays). Compensation: $550–$800 per month.

About

is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.

Position Summary:

Are you passionate about creating dazzling customer experiences?

Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?

We're looking for a Customer Support Specialist to provide exceptional service to our valued customers worldwide. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24/7 (shifts arranged individually).

This role involves both live chat and phone support, ensuring every customer receives fast, friendly, and solution-focused assistance.

Key Responsibilities:
  • Handle customer live chats with professionalism, warmth, and efficiency.
  • Handle customer calls with professionalism and a focus on solutions.
  • Provide knowledgeable, solutions-oriented support for luxury jewelry products.
  • Manage and document all customer interactions using CRM systems.
  • Collaborate with internal teams via Slack and Google Workspace (GSuite).
  • Maintain a strong brand voice and uphold our high service standards.

Requirements:
  • Genuine passion for delivering exceptional customer service.
  • Excellent written and spoken English communication skills.
  • Strong attention to detail and a proactive, problem-solving attitude.
  • Familiarity with CRM tools, Slack, and GSuite (preferred but not required).
  • Willingness to work in shifts, including weekends and holidays, to keep our support channels available 24/7.

Why You'll Love Working With Us:
  • 100% Remote - Work from home.
  • Stable & Trusted - Over 35 years of success in the fine jewelry industry.
  • Luxury Brand Reputation - 3,000+ 5-star reviews on Trustpilot.
  • Career Growth - Opportunities to learn, grow, and shine within an innovative company.

Competitive Benefits Package, including:
  • Monthly compensation: $550-$800 USD.
  • Performance bonus opportunities.
  • 13th salary after one year of service.
  • Paid holidays (Christmas, New Year, Easter) + 5 days PTO.

Apply Now
If you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.

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