Service Support Specialist

7 days ago

Cebu City, Central Visayas, Philippines Evolution Full time ₱30,000 - ₱40,000
Company Description

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.

Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other sup- port services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.

Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.

Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?

If so—we're looking for you

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities:

  • Ensure that all tables are operational without interruptions.
  • Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
  • To fix game irregularities on the tables: Game Presenters' mistakes and software issues.
  • To prepare shift reports for the Management.
Qualifications
  • Quick thinking and attention to detail.
  • Analytical skills and multi-tasking.
  • Ability to work under pressure and make decisions in stressful situations.
  • Good English skills (both verbal and written).
  • Basic PC software knowledge and excellent command of Microsoft Office products in particular.
  • High amount of game knowledge will be considered as an advantage.
  • Must be able to work shifts (Morning, Afternoon, Night) in a flexible schedule including weekends and public holidays.
  • Bachelor degree in IT or any related courses.
Additional Information

Salary Package

 PHP 30, ,000

Benefits:

After completion of the 6-month probationary period:    

• HMO coverage with 2 free dependents  

• 25 leave credits annually (10 sick leaves and 15 vacation leaves)  

 

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