Junior IT Support
4 hours ago
Are you a tech-savvy problem solver who loves helping people and learning new skills?
We're looking for a Junior IT Technician / Help Desk Support to join our team at Expo Centric. This role is perfect for someone passionate about IT troubleshooting, user support, and building hands-on technical experience, while thriving in a collaborative environment.
At Expo Centric, we don't just fill roles, we build teams that create extraordinary experiences. Every position here plays a key part in delivering projects that wow our clients and help us grow. You'll be part of a company that lives by its core values: Courage, Curiosity, Selflessness, Judgement, and Communication.
Discover what we do at Expo Centric:
Watch Video 1
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What You'll Do
- Respond to IT helpdesk tickets promptly, troubleshoot issues, and escalate when needed.
- Support users via Teams or remote desktop, guiding them through solutions step-by-step.
- Assist with onboarding/offboarding tasks, device setup, and permissions management.
- Maintain IT asset registers and ensure accurate inventory tracking.
- Document incidents, SOPs, and known issues for future reference.
- Collaborate with senior IT staff to improve processes and automate repetitive tasks.
What You Bring
- Diploma or Bachelor's degree in IT, Computer Science, or related field (may be ongoing).
- 1+ year of IT support or help desk experience (internship or part-time acceptable).
- Familiarity with Microsoft 365, Windows troubleshooting, and remote support tools.
- Strong communication skills for guiding non-technical users.
- Organized, detail-oriented, and eager to learn.
Why Join Expo Centric?
- Hybrid work model (3 days in-office, 2 days WFH).
- Mentorship from senior IT professionals and growth opportunities.
- Work in a supportive, values-driven environment with structured processes.
Ready to Apply?
Submit your CV and a short cover letter outlining how your experience aligns with this role.
Expo Centric is an equal opportunity employer.
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