
Customer Service for High Prio Banking Account
2 days ago
We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts.
What you'll be doing
- Handling inbound customer calls and responding to emails in a timely and professional manner
- Providing product and service information to customers, answering queries and resolving any issues or complaints
- Maintaining detailed records of customer interactions and following up on outstanding inquiries
- Identifying opportunities to upsell or cross-sell appropriate products and services to customers
- Collaborating with other team members to ensure a consistent and positive customer experience
- Adhering to all company policies, procedures and compliance requirements
What we're looking for
- At least a senior high school graduate
- Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
- Excellent problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
- Proven track record of meeting or exceeding performance targets and key metrics
- Familiarity with relevant banking and financial regulations, as well as customer service best practices
If you're excited about this opportunity and ready to join our dynamic team, apply now.
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