CSR (Financial) High School Grad / Undergrad

2 weeks ago

Cebu City, Central Visayas, Philippines MM Royalcare Marketing Services Inc. Full time

About the role

We're seeking a customer service-focused CSR (Financial) to join our dynamic team at MM Royalcare Marketing Services Inc.' in Cebu City, Cebu. In this full-time role, you'll be responsible for providing exceptional customer service to our clients, with a focus on financial queries and transactions. This is an excellent opportunity to build your customer service skills and contribute to the success of a leading company in the call centre and customer service industry.

What you'll be doing

  1. Handling inbound customer calls and inquiries on a wide range of financial products and services
  2. Providing accurate information and resolving customer issues in a professional and timely manner
  3. Entering and maintaining customer data in our systems
  4. Identifying and escalating complex problems or complaints as necessary
  5. Adhering to company policies and procedures to ensure consistent customer experiences
  6. Continuously improving your product and service knowledge to better assist customers
  7. Collaborating with cross-functional teams to enhance the customer experience

What we're looking for

  1. High school graduate or current undergraduate student
  2. Strong communication and interpersonal skills, with the ability to effectively interact with customers
  3. Excellent problem-solving and critical thinking abilities
  4. Familiarity with financial products and services, or a willingness to learn
  5. Proficient in English, both verbal and written
  6. Passion for delivering exceptional customer service
  7. Ability to work in a fast-paced, dynamic environment

What we offer

At MM Royalcare Marketing Services Inc.', we value our employees and strive to provide a supportive and rewarding work environment. As a CSR (Financial), you'll enjoy competitive compensation, opportunities for career advancement, and a range of benefits to support your well-being. Our company culture fosters collaboration, innovation, and a commitment to customer satisfaction.

About us

MM Royalcare Marketing Services Inc.' is a leading provider of call centre and customer service solutions, serving a diverse range of industries. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service and driving business success for our clients. Join our team and be a part of our continued growth and success.

Apply now to become our next CSR (Financial) at MM Royalcare Marketing Services Inc.'

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