Client Success Executive

2 days ago

Cebu City, Central Visayas, Philippines Noon Dalton Philippines Inc Full time ₱1,200,000 - ₱2,400,000 per year

Noon Dalton invites all its employees to embrace our core values, living them every day, in every aspect of their role.

  • Empathy

At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don't make businesses conform to our requirements. We understand what they need and do our best to help them.

  • Simplification

We're not looking for artificial simplicity: things that look simple but aren't well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.

  • Continuous Improvement

We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.

Job Description:

  • Manage the full delivery lifecycle of AI-generated imagery projects — from initial client brief to final delivery — ensuring timelines, budgets, and quality standards are met.
  • Oversee both internal and outsourced Quality Control (QC) and Editing teams, ensuring all deliverables meet Service Level Agreements (SLAs) and brand standards.
  • Translate client requirements into actionable project plans and workflows for internal AI, creative, and production teams.
  • Plan and coordinate resources, project timelines, and task assignments to ensure seamless and efficient execution.
  • Monitor all outputs for quality, ensuring assets consistently align with client brand guidelines, creative direction, and technical specifications.
  • Serve as the primary point of contact for clients throughout project delivery, providing regular updates, managing feedback loops, and ensuring satisfaction at every stage.
  • Identify potential delivery bottlenecks early and propose proactive solutions to maintain operational efficiency and delivery timelines.
  • Collaborate with internal stakeholders to refine project workflows, improve communication channels, and enhance scalability.
  • Support account expansion by consistently delivering value, anticipating client needs, and identifying opportunities to enhance project impact.

Qualifications:

  • Strong project management or delivery management experience, ideally in a creative, fashion, or digital services environment
  • Excellent operational and organisational skills with a sharp eye for detail
  • Confident managing multiple projects and stakeholders simultaneously
  • Comfortable working in a fast-paced, high-growth start-up environment
  • Familiarity with fashion industry standards and brand guidelines is a plus
  • Bonus: Asana, digital content production, or creative operations experience

Other perks/incentives:

  • HMO month 1
  • Monthly performance bonus after regularization
  • Engagement activities
  • Annual appraisal
  • 12 Days Leaves Annually
  • US or UK Bank Holidays  (depending on account)
  • Birthday incentives
  • Fun working environment

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