Regional Lead

3 days ago

Manila, National Capital Region, Philippines Finastra Full time

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Strategic Client Engagement
: Serve as the primary relationship owner for assigned clients, driving strategic alignment and fostering long-term partnerships.

Senior Stakeholder Management
: Engage with senior-level stakeholders to understand business goals, communicate value, and secure executive sponsorship.

Proactive Success Planning
: Lead customer success programs, including onboarding, enablement, and continuous improvement initiatives.

Escalation Management
: Act as the primary point of escalation for critical issues, ensuring timely resolution and transparent communication.

Operational Excellence
: Deliver structured operating reviews (Weekly Cadence, MORs, QBRs) to monitor performance and drive accountability.

Risk Mitigation & Issue Resolution
: Identify and prioritize service issues, proactively manage risks, and ensure successful resolution.

Value Realization
: Drive measurable outcomes, including increased adoption, reduced support cases, improved system performance, and enhanced client satisfaction.

Relationship Development
: Build and maintain strong operational relationships with clients, focusing on retention, growth, and strategic impact.

Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

  • Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
  • Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
  • ESG: Benefit from paid time off for volunteering and donation matching.
  • DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
  • Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
  • Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
  • Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

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