Mortgage Loan Processor

2 days ago

Work from Home, Philippines Emapta Global Full time ₱420,000 - ₱840,000 per year

The role of a Loan Processor is to assist with the administrative tasks that sit between these processes and the ongoing tasks involved in maintaining a long client relationship over the years.

Job Functions of a Loan Processor

All items are at the instruction/direction of your franchisee

  • Make updates to core loan processing systems – Broker Platform, ApplyOnline, Simpology etc – to ensure loan processing progress, accuracy and maintenance of data.
  • Make updates to CRM - Hubspot
  • Communicating directly with the client (phone & email)
  • Update client every 2 days (minimum) on progress
  • Deal directly with lender (portal, phone & email) to provide any required documents, answer any questions, follow up on progress, check rates, clarify eligibility
  • Refer any credit critical issues directly to Mortgage Choice Franchisee/Manager
  • Keep Mortgage Choice Franchisee/Manager updated on all activity
  • Coordinate with other stakeholders as required (solicitors, conveyancers, real estate agents, other lenders etc.)
  • Prepare documents for client
  • Save and add documentation to appropriate Mortgage Choice System (Google Drive, Vault etc) as per compliance standards
  • Be responsive and available to discuss work with Mortgage Choice Manager/Franchisee/workflow management tickets during working hours
  • Communicate any challenges that may impact meeting of SLAs or client outcomes
  • Other activities as directed by Mortgage Choice Manager/Franchisee
  • Ensuring that applications are sent with complete documentation

Prohibited Activities

- Providing any financial advice to clients

- Performing end to end analysis of the client situation or lender solution. Can only be done under instruction from broker.

Skills Required / Requirements:

  • Must have at least 1 year of experience in mortgage loan processing
  • Must be amenable to work on a Hybrid Setup or WFH.
  • Must have attention to details
  • Understanding of secure data handling protocols with Personal Data
  • Communication – very strong English language skills (written & verbal)
  • Customer service experience and focus
  • Experience in Australian mortgage processes and credit
  • Strong working knowledge of Microsoft Office, email, calendar, google drive, PDF tools etc.
  • Strong IT competency to learn use of new systems
  • Ability to follow complex loan structures and processes
  • Ability to identify and suggest improvements in processes

Job Types: Full-time, Permanent

Pay: Php35, Php70,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Experience:

  • Mortgage Loan Processing: 1 year (Required)
  • ApplyOnline : 1 year (Preferred)
  • Australian Mortgage: 1 year (Required)

Work Location: Remote

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