Mortgage Loan Processor
2 days ago
The role of a Loan Processor is to assist with the administrative tasks that sit between these processes and the ongoing tasks involved in maintaining a long client relationship over the years.
Job Functions of a Loan Processor
All items are at the instruction/direction of your franchisee
- Make updates to core loan processing systems – Broker Platform, ApplyOnline, Simpology etc – to ensure loan processing progress, accuracy and maintenance of data.
- Make updates to CRM - Hubspot
- Communicating directly with the client (phone & email)
- Update client every 2 days (minimum) on progress
- Deal directly with lender (portal, phone & email) to provide any required documents, answer any questions, follow up on progress, check rates, clarify eligibility
- Refer any credit critical issues directly to Mortgage Choice Franchisee/Manager
- Keep Mortgage Choice Franchisee/Manager updated on all activity
- Coordinate with other stakeholders as required (solicitors, conveyancers, real estate agents, other lenders etc.)
- Prepare documents for client
- Save and add documentation to appropriate Mortgage Choice System (Google Drive, Vault etc) as per compliance standards
- Be responsive and available to discuss work with Mortgage Choice Manager/Franchisee/workflow management tickets during working hours
- Communicate any challenges that may impact meeting of SLAs or client outcomes
- Other activities as directed by Mortgage Choice Manager/Franchisee
- Ensuring that applications are sent with complete documentation
Prohibited Activities
- Providing any financial advice to clients
- Performing end to end analysis of the client situation or lender solution. Can only be done under instruction from broker.
Skills Required / Requirements:
- Must have at least 1 year of experience in mortgage loan processing
- Must be amenable to work on a Hybrid Setup or WFH.
- Must have attention to details
- Understanding of secure data handling protocols with Personal Data
- Communication – very strong English language skills (written & verbal)
- Customer service experience and focus
- Experience in Australian mortgage processes and credit
- Strong working knowledge of Microsoft Office, email, calendar, google drive, PDF tools etc.
- Strong IT competency to learn use of new systems
- Ability to follow complex loan structures and processes
- Ability to identify and suggest improvements in processes
Job Types: Full-time, Permanent
Pay: Php35, Php70,000.00 per month
Benefits:
- Health insurance
- Work from home
Experience:
- Mortgage Loan Processing: 1 year (Required)
- ApplyOnline : 1 year (Preferred)
- Australian Mortgage: 1 year (Required)
Work Location: Remote
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