Support Personnel

1 week ago

Quezon City, National Capital Region, Philippines BruntWork Full time

This is a remote position.

Specific Work Schedule
8:00 AM - 4:00 PM EST (Monday to Friday with 1 hour paid break included)

Scope of Work / Job Description

The ideal candidate will be a critical link between field operations, estimating, and office management, ensuring smooth, efficient workflow:

  • Email Management & Triage: Take total control of our main email inbox, ensuring prompt responses to all inquiries or effectively triaging and informing the right office staff member for specialized follow-up.

  • Work Order Management: Efficiently manage and process incoming work orders, assigning them to the appropriate field technicians based on geography and trade specialization.

  • Technician Support: Act as the primary point of contact for field technicians, handling scheduling adjustments, clarifying work order details, and ensuring adherence to Service Level Agreements (SLAs).

  • Customer Communication: Manage client correspondence (phone/email) regarding scheduling, status updates, and service inquiries.

  • Administrative Support: Assist with general administrative tasks, record-keeping, and ensuring all project documentation is complete.

Requirements
Skills Requirements

  • CRM System Proficiency: Must have strong working knowledge of the ServiceTitan CRM system for managing work orders, clients, and technician schedules.

  • Trade Knowledge: Familiarity and comfort with commercial service trades, particularly HVAC and Plumbing, to effectively communicate with technicians and clients about job details.

  • Communication Skills: Excellent verbal and written communication skills for professional interaction with clients, vendors, and internal teams, with a focus on timely response.

  • Estimating & Invoicing: Experience assisting with estimating processes and tracking job costs to ensure profitability.

  • Technician Management: Proven ability to monitor technician progress, track time-to-arrive (ETA) and time-to-complete (TTC) metrics, and keep on top of field staff efficiency.

  • SEO/Marketing (Plus): Any knowledge or experience with Search Engine Optimization (SEO) for maintaining or improving our organic web presence would be a significant advantage.

    *** Spanish speaking is a plus ***

​
Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job
ZR_28988_JOB

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