Job Controller

1 week ago

Makati City, National Capital Region, Philippines Golden Point Auto Care Full time ₱250,000 - ₱300,000 per year

The Job Controller is responsible for managing and coordinating home service car maintenance jobs. This includes scheduling service requests, assigning technicians, ensuring timely completion of jobs, monitoring quality, and providing excellent customer communication. The role is crucial in ensuring smooth operations and customer satisfaction in a mobile service setup.

Key Responsibilities:

  • Receive, review, and schedule home service maintenance requests.
  • Assign jobs to mobile technicians based on location, skills, and workload.
  • Confirm parts, tools, and materials are ready prior to dispatch.
  • Coordinate with customers to confirm schedules, provide service updates, and manage expectations.
  • Monitor real-time job progress and resolve issues such as delays or parts shortages.
  • Track technician movements, productivity, and service quality.
  • Ensure job cards and service documentation are completed accurately.
  • Handle customer inquiries, complaints, and post-service feedback.
  • Submit daily reports on job completion, technician performance, and customer satisfaction.
  • Ensure safety protocols and company service standards are followed in all home service jobs.

Qualifications:

  • At least 2 years' experience in automotive service, fleet, or mobile service operations.
  • Knowledge of basic car maintenance and automotive parts.
  • Strong organizational, scheduling, and coordination skills.
  • Excellent communication and customer service skills.
  • Tech-savvy; familiar with tracking tools, apps, or CRM systems.
  • High School, Vocational, or College graduate in Automotive or related field.
  • With driver's license is an advantage.

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Work Location: In person

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