Training Manager

7 days ago

Mabalacat, Central Luzon, Philippines Asurion Full time ₱1,500,000 - ₱2,500,000 per year
The Training Manager Manager, Learning & Development is responsible for the new-hire training experience, continuous learning, and supervisory skills training. The incumbent will also lead a small team through cross-functional projects responsible for the design, implementation, and evaluation of instructor led, web-based and emergent-platform training, development and certification programs that facilitate the Asurion's employee proficiency. The position also applies adult learning theory and other instruction design principles to accomplish training.

DUTIES & RESPONSIBILITIES:

  • Potentially lead a virtual team of technically savvy learning and development specialists spanning multiple US geographies who implement the new agent onboarding training and continuous education experiences
  • Partner with IDT team to ensure the vision, the look and feel of Asurion in material designed
  • Develop and manage new associate certification framework and curriculum to deepen agent subject matter expertise beyond baseline training established during initial on-boarding
  • Manage multiple cross-functional learning and performance support projects
  • Develop and implement a holistic framework and supporting processes to measure and communicate short-term and mid-term impact on effectiveness of training initiatives as well as key business KPIs
  • Facilitate "Train-The-Trainer" sessions to transition solutions to the Training team ensuring accurate implementation
  • Collaboratively develop and conduct surveys to identify training needs based on projected production processes, changes and other factors
  • Manage a team of Learning and Development Professionals across multiple sites and/or lines of business
  • Conduct talent/skill assessments and performance evaluations of team members and work with team members to create and implement professional development plans

EXPERIENCE:

  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups
  • Develop and implement performance measurements on training effectiveness
  • Knowledge of Asurion principles and processes for providing customer and personal service
  • Inductive reasoning skills including the ability to combine pieces of information to form general rules or conclusions as well as finding relationships among seemingly unrelated events
  • Creativity and the ability to look at the same situation in new and unconventional ways
  • Capable of working in an autonomous, fast paced environment yet still set priorities and meet deadlines
  • Successfully manage multiple strategic and analytic projects concurrently keeping awareness alignment of cross-functional processes and procedures.

DESIRED QUALIFICATIONS:

  • Bachelor's Degree OR equivalent combination of education and experience
  • 3+ years hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
  • 2+ years' experience in the next gen technologies related to cloud, mobile, social, or big data
  • 3+ years' experience with administrative duties including submitting IT tickets and managing data
  • 3+ years people leadership or training experience a plus    

  • Team Manager Sales

    1 week ago

    Mabalacat, Central Luzon, Philippines Sutherland Full time $70,000 - $120,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Team Manager Sales

    1 week ago

    Mabalacat, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Workforce Manager

    2 weeks ago

    Mabalacat, Central Luzon, Philippines ENGIE Impact Full time ₱900,000 - ₱1,200,000 per year

    SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

  • UK Management Accountant

    2 weeks ago

    Mabalacat, Central Luzon, Philippines The Back Room Offshoring Inc. Full time ₱600,000 - ₱1,200,000 per year

    Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment...

  • Maritime Instructor

    5 days ago

    Mabalacat, Central Luzon, Philippines Jose C. Feliciano College Foundation Inc. Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Maritime Instructor (Full-Time, On-Site)Join us as we raise the standards of maritime education and training.We are seeking a skilled Maritime Instructor who holds a Master certificate or equivalent management level license, with IMO Model Courses 6.09 and 3.12 completed. The ideal candidate will have a degree in BS Maritime Transportation,...

  • Maritime Instructor

    5 days ago

    Mabalacat, Central Luzon, Philippines JOSE C. FELICIANO COLLEGE FOUNDATION Full time ₱240,000 - ₱288,000 per year

    We're Hiring: Maritime Instructor (Full-Time, On-Site)Join us as we raise the standards of maritime education and training.We are seeking a skilled Maritime Instructor who holds a Master certificate or equivalent management level license, with IMO Model Courses 6.09 and 3.12 completed. The ideal candidate will have a degree in BS Maritime Transportation,...

  • Coaching Consultant

    1 week ago

    Mabalacat, Central Luzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on...

  • Coaching Consultant

    1 week ago

    Mabalacat, Central Luzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on...

  • IT Officer- ERP/SAP

    7 days ago

    Mabalacat, Central Luzon, Philippines Target Lighting Mftg. Corp. Full time ₱240,000 - ₱300,000 per year

    Key ResponsibilitiesSystem Management: Oversee the implementation, maintenance, upgrades, and patches of ERP systems, ensuring data integrity and security.Business Process Support: Analyze business requirements and collaborate with cross-functional teams to design, implement, and optimize ERP solutions that align with business objectives.User Training &...

  • Senior Production Supervisor

    1 week ago

    Mabalacat, Central Luzon, Philippines LIIP MAMPLASAN Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Should be a Bachelor of Science graduate in Food Technology, Chemistry, Chemical Engineering, Mechanical Engineering or Industrial EngineeringShould have received internal or external training regarding GMP, 5S, SSOP, ISO, HACCP principlesShould have a basic knowledge about production management such as planning, organizing, communicating and...