Workforce Manager

SUMMARY

The Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue growth, and profitability. The manager ensures staffing strategies respond to business volume fluctuations, while also balancing workload distribution and employee wellbeing across service teams.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

Forecasting Based on Business Needs & Volume:

• Analyze historical data, client pipelines, and upcoming business activity to forecast demand volumes across services.
• Incorporate seasonality, client SLAs, project timelines, and business development projections into staffing forecasts.
• Partner with Sales, Finance, and Service Delivery teams to translate business forecasts into actionable workforce plans.
• Support headcount planning, tracking an
  d
  monitoring. Partner with delivery and finance on monthly headcount reconciliation

Workforce Capacity & Financial Alignment:

• Align staffing levels and workforce mix with revenue projections and margin goals, optimizing cost efficiency and service quality.
• Support financial planning and budgeting with data-driven workforce scenarios, including hiring plans, resource costs, and delivery capacity.
• Provide staffing recommendations for new contracts and strategic initiatives based on volume, margins, and resource availability.

Load Balancing of Staff:

• Monitor team workloads and rebalance assignments across departments, locations, or individuals to ensure equitable distribution and minimize burnout.
• Dynamically shift resources in response to fluctuating demand, employee availability, or urgent client needs.
• Collaborate with team leads and project managers to address imbalances in staffing or utilization proactively.

Resource Planning & Optimization:

• Identify staffing gaps, bench capacity, and future skill needs based on volume forecasts and project demand.
• Recommend strategic actions such as hiring, training, cross-skilling, or contracting to ensure workforce flexibility and responsiveness.
• Maximize project utilization while maintaining readiness to scale up or down as volume changes.

Analytics & Reporting:

• Build and maintain dashboards and reports on key workforce metrics: forecast accuracy, utilization, capacity, staffing-to-volume ratios, and margin impact.
• Deliver regular insights and recommendations to senior leadership to inform strategic planning and operational decisions.
• Maintain, support an
  and
  enhance time tracking and efficiency charts. Support operational leaders on analysis and use of reports.

Stakeholder Collaboration:

• Serve as a key advisor and liaison between Finance, HR, Sales, and Delivery teams for all workforce-related planning.
• Partner with HR to ensure workforce strategies support both operational performance and employee development.

Process & Systems Improvement:

• Enhance workforce planning and forecasting processes through automation, predictive modeling, and use of best practices.
• Evaluate and implement systems and tools to support real-time workforce analytics and strategic planning (e.g., Anaplan, Power BI, SAP, Smartsheet).

QUALIFICATIONS AND REQUIREMENTS:

Education/ Certifications/ Experience

• Bachelor's degree in Business, Operations, Finance, HR, or related field (Master's preferred).
• 5+ years in workforce planning, forecasting, or resource management in a service-based organization.
• Strong financial acumen and experience with aligning staffing to revenue, cost, and margin targets.
• Deep experience in forecasting demand based on business volume and operational trends.
• Proficient in workforce management and analytics tools (Excel, Power BI, Tableau, Anaplan, etc.).
• Strong communication and stakeholder management skills; comfortable working cross-functionally.
• Hours will vary and could include a swing or graveyard shift.

Competencies/ Skills/ Abilities

• Highly effective written and verbal communication and presentation skills
• Strategic Workforce & Volume-Based Forecasting
• Financial & Business Acumen
• Load Balancing & Resource Optimization
• Data Analysis & Scenario Modeling
• Collaboration & Influence
• Strategic thinking and problem solving · Ability to analyze and synthesize
• Negotiation and persuasion skills · Cross-disciplinary competencies
• Flexibility and adaptability
• Ensure strong contract and vendor management experience as well as preparing and implementing business continuity plans to support the site and align with organizational strategy.

Other

• Passion to drive Engie Impact's mission and values

WORK ENVIRONMENT:

• Must be able to travel 15-30% with 1-2 trips to the United States per year.
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
• Traveling off-site to a local event is required
• Must be willing to work on-site in Mabalacat, Pampanga
• Must be willing to work primarily US Hours (PST)

REQUIRED PHYSICAL ACTIVITIES:

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard as required