Quality Manager
5 days ago
Job Description:
- Identify process improvement opportunities
- Responsible to deliver benefit as per contractual productivity agreement with the client
- Create process improvement roadmap
- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
- Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
- Team/people management, talent development
- Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)
Qualifications:
- Minimum academic qualification: College Graduate
- Six Sigma Certification or Project Management Certificate is a plus
- Certified lean six sigma Blackbelt or at least Greenbelt
- Experience in process improvement initiatives
- Quality background in a BPO setting is a plus
- Team management experience
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