Quality Manager

5 days ago


Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Description:

  • Identify process improvement opportunities
  • Responsible to deliver benefit as per contractual productivity agreement with the client
  • Create process improvement roadmap
  • Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
  • Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
  • Team/people management, talent development
  • Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)

Qualifications:

- Minimum academic qualification: College Graduate

- Six Sigma Certification or Project Management Certificate is a plus

- Certified lean six sigma Blackbelt or at least Greenbelt

- Experience in process improvement initiatives

- Quality background in a BPO setting is a plus

- Team management experience



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